100 Frequently Asked Questions on the Iso 9000:2000 Series,9780873895415

100 Frequently Asked Questions on the Iso 9000:2000 Series

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ISBN13: 9780873895415
ISBN10: 087389541X
Format: Paperback
Pub. Date: 2002-02-01
Publisher(s): Asq Pr
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Table of Contents

Preface xv
Introduction xvii
How to read this book xvii
The Most Important Changes in the Structure and Coherence of the ISO 9000 Series
1(8)
What will be the structure of the new ISO 9000 series and what is its relationship to the other standards and guidelines in the ISO 9000 family?
1(2)
Why was the ISO 9000 series revised?
3(1)
Was there something wrong with the 1994 version of the ISO 9000 series?
4(1)
What happened to ISO 9002 and 9003?
5(1)
What requirements of ISO 9000:2000 can I exclude?
5(1)
When was the new ISO 9000 series published?
6(1)
Why are translations of the ISO 9000 series released later than the internationally published series?
6(1)
Why do ISO standards have different designations in different countries?
7(1)
Why has the ISO 9000 series also become an American National Standard?
7(2)
Major Changes to the Content of the ISO 9000 Series
9(12)
How does the basis of the 1994 ISO 9000 series differ in content from that of 2000?
9(1)
How does ISO 9001:2000 differ from ISO 9001:1994?
10(1)
How does ISO 9004:2000 differ from ISO 9004:2000?
10(2)
What is the relationship between ISO 9001:2000 and ISO 9004:2000?
12(2)
How is the process approach integrated into ISO 9001:2000 and ISO 9004:2000?
14(1)
What does the model for a process-based quality management system look like?
15(1)
Why has the title of ISO 9001:2000 been revised?
16(1)
What is the meaning of the term quality in ISO 9000:2000?
17(1)
How does the term supplier change?
18(1)
What does the term product mean in ISO 9000:2000?
19(1)
What are the quality management system principles on which the new ISO 9000 series is based?
19(2)
Quality Management Principles
21(12)
What is a quality management principle?
21(1)
Why have the quality management principles been established?
21(1)
What does principle 1, customer focused organization, mean?
22(1)
What does principle 2, leadership, mean?
23(1)
Is there a particular management theory for principle 2 on leadership?
24(1)
What does principle 3, involvement of people, mean?
25(1)
What does principle 4, process approach, mean'?
26(1)
What does principle 5, system approach to management, mean?
27(1)
What does principle 6, continual improvement, mean?
28(1)
What does principle 7, factual approach to decision making, mean?
29(1)
What does principle 8, mutually beneficial supplier relationships, mean?
29(2)
What is the relationship between the quality management principles and ISO 9001:2000?
31(1)
Can I comply with ISO 9001:2000 without adhering to quality management principles?
31(2)
Quality Management System
33(10)
Should I base my quality management system on the model of a process-based system?
33(1)
Is outsourcing of quality-related processes allowed?
34(1)
Is anything changing in the quality manual, procedures, instructions, or other documentation?
34(1)
Can I operate using fewer procedures?
35(2)
What documented procedures and documents are mandatory?
37(1)
How can I convert a function-based quality management system into a process-based quality management system?
38(2)
Which records does ISO 9001:2000 require?
40(3)
Management Responsibility
43(10)
Has top management's responsibility toward the customer changed?
43(1)
What is the role of top management in achieving customer-focus?
44(1)
How do I determine customer requirements?
44(1)
Our organization rarely or never receives complaints or suggestions from our customers. Can we assume that they are satisfied?
45(1)
If customer focus is a prime concern, then what is the position of other interested parties, such as employees? Are they not important?
45(1)
What is the position of regulatory requirements in ISO 9001:2000?
46(1)
What else is changing for top management?
47(1)
Are there additional requirements for quality policy?
47(1)
Which additional requirements apply to quality management system planning?
48(1)
We have a large company with various divisions. It would be useful to appoint more than one management representative. Is this possible?
49(1)
What does the new requirement on internal communication mean?
50(1)
Does management review change?
51(2)
Resource Management
53(6)
What does resource management mean?
53(1)
Are additional requirements for personnel included in ISO 9001:2000?
54(1)
What does the new requirement about training mean?
55(1)
Is it true that the new ISO 9000 series includes requirements for occupational health and safety?
56(1)
Why are requirements included for the work environment? After all, ISO 9001:2000 is not about occupational health and safety management
57(1)
What does ISO 9001:2000 mean by infrastructure?
58(1)
Product Realization
59(6)
What does ISO 9001:2000 mean by product realization?
59(1)
Does product also mean service?
60(1)
What new requirements apply to product realization?
60(1)
What does the customer communication requirement mean?
61(1)
Must the customer make all their requirements known?
62(1)
Are there new requirements for product design and development?
63(1)
We use software to check whether the product meets the requirements. Does ISO 9001:2000 mention anything about this?
63(2)
Measurement, Analysis and Improvement
65(6)
What does the requirement for continual improvement mean?
65(2)
Have the requirements for measurement, analysis and improvement changed?
67(1)
What are the requirements for monitoring customer satisfaction?
67(1)
How can I monitor customer satisfaction?
68(1)
Does the internal audit change?
68(1)
Does the external audit change?
69(2)
Certification and Transition Period
71(14)
Will there be a new standard for auditing as well?
71(2)
My organization is currently certified on the basis of ISO 9002:1994. Now that ISO 9002 has been withdrawn, what am I supposed to do?
73(1)
Our design and development activities are essential, but I still want to exclude these during certification on the basis of ISO 9001:2000. Is this possible?
73(1)
May I disregard other requirements of ISO 9001:2000 in addition to design and development activities?
74(1)
May I also add components to the quality management system that are not required in ISO 9001:2000?
74(1)
I only want to become ISO 9001 certified. Do I need to worry about ISO 9004:2000?
75(1)
When can I have my organization certified according to the requirements of ISO 9001:2000?
76(1)
Can my organization still receive ISO 9001:1994 certification?
76(1)
How long are certifications based on the ISO 9000:1994 standards valid?
76(1)
How can one see whether an organization is certified against the requirements of the 1994 version or the 2000 version of the ISO 9000 standards?
77(1)
What is recommended in the transition period: certification according to the requirements of the 1994 version or the 2000 version of ISO 9001?
77(1)
If I want to quickly change over to ISO 9001:2000, how can I prepare myself?
78(1)
Do we have to adapt our quality management system to ISO 9001:2000?
78(1)
How much must be changed to transition from ISO 9001:1994 to ISO 9001:2000?
79(1)
Will auditing be more expensive?
80(1)
What does the transition from ISO 9001:1994 to ISO 9001:2000 cost?
81(1)
Must auditors be prepared to work with ISO 9001:2000?
82(1)
Can I certify my organization on the basis of ISO 9004:2000, now that guidelines for self-assessment are included?
82(1)
I think that our organization already meets ISO 9001:2000. I want to show this to my employees and customers with a new certification, even if my current certification has not yet expired. Do I have to have everything audited again?
83(1)
Is an ISO 9001 certification a guarantee that the organization meets the requirements of the standard?
83(2)
Other Questions
85(10)
In the case of CE marking, European legislation refers to ISO 9001:1994, ISO 9002:1994, and ISO 9003:1994. What happens to this now that only ISO 9001:2000 remains?
85(1)
Our organization has just started reorganizing. Should we wait to modify our quality management system?
85(2)
We are a small consultancy bureau in construction services. Can the new ISO 9001 also be beneficial to us?
87(1)
What does ISO mean?
87(1)
Are only ISO 9001 certificates that bear the logo of a national accreditation council accepted?
88(1)
What is accreditation?
89(1)
I want to make my certification public. Can I use the ISO logo for this, or must I do something else?
90(1)
Can our organization be certified by the national standardization body?
91(1)
What is the relationship between the national standardization body and ISO?
91(1)
Is ISO 9001:2000 better aligned with ISO 14001?
92(3)
Appendix 1 Abbreviations Used 95(2)
Appendix 2 List of Standards in the ISO 9000 Family 97(4)
Appendix 3 Correspondence between ISO 9001:2000 and ISO 14001:1996 101(4)
Appendix 4 Correspondence between ISO 14001:1996 and ISO 9001:2000 105(4)
Appendix 5 Correspondence between ISO 9001:1994 and ISO 9001:2000 109(4)
Appendix 6 Correspondence between ISO 9001:2000 and ISO 9001:1994 113(4)
Authors 117(2)
Index 119

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