Anytime, Anywhere How The Best Bricks- And-clicks Businesse Deliver Seamless Service To Their Customers,9780738208039

Anytime, Anywhere How The Best Bricks- And-clicks Businesse Deliver Seamless Service To Their Customers

by
ISBN13: 9780738208039
ISBN10: 0738208035
Format: Paperback
Pub. Date: 2002-12-18
Publisher(s): Basic Books
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Summary

Lessons from a dozen market leaders who have mastered the game of multi-channel service.

Author Biography

Robert Spector is a recognized authority on customer service. A highly sought-after speaker and writer, he is the author of the national best sellers The Nordstrom Way and Amazon.com-Get Big Fast. A frequent contributor to the Wall Street Journal, the New York Times, USA Today, and NASDAQ Magazine, he lives in Seattle. Visit www.robertspector.com.

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