Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, and Values,9780205340767

Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, and Values

by
Edition: 5th
ISBN13: 9780205340767
ISBN10: 0205340768
Format: Hardcover
Pub. Date: 2002-01-01
Publisher(s): Allyn & Bacon
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Summary

This text presents the concepts of organizational communication within a unique competency-based approach that incorporates personal knowledge, interpersonal sensitivity, communication skills, and ethical values. Blending theory, analysis, and practice more extensively than any other text on the market, Fundamentals of Organizational Communication provides an introduction to major organizational communication issues and theories and immediate application of the concepts presented.

Table of Contents

Preface xiii
Organizational Communication: A Competency-Based Approach
1(16)
The Changing Nature of Organizations and Work
2(1)
The Communications Era
2(2)
Communication: The Key to Organizational Excellence
4(1)
Excellence in Communication: Communication Competency
5(3)
Organizational Communication: A Competency-Based Approach
8(1)
Self-Assessment of Personal Development Needs
9(1)
Summary
9(4)
Workshop
13(1)
The Case against Hiring Karen Groves
14(1)
References and Suggested Readings
14(3)
Frameworks for Understanding Organizational Communication
17(19)
The ``What Business Is This of Ours?'' Case
18(1)
Introduction
19(1)
Basics of Human Communication
19(1)
The Human Communication Process
20(4)
The Construction of Shared Realities
24(1)
Concepts of Organizations
25(3)
Definitions of Organizational Communication
28(4)
Summary
32(1)
Workshop
32(2)
The ``What Do You Mean I'm Not Getting a Raise?'' Case
34(1)
References and Suggested Readings
34(2)
Theoretical Perspectives for Organizational Communication
36(49)
The Coronado Company's Quality Defects Case
37(1)
Introduction
37(2)
The Functional Approach
39(13)
The United Concepts Advertising Agency Dilemma Case
51(1)
The Meaning-Centered Approach
52(16)
The ``Newcomers Aren't Welcome Here'' Case
67(1)
Emerging Perspectives
68(7)
Summary
75(1)
Workshop
75(6)
Taking a Feminist Perspective in Organizational Communication, Maryanne Wanca-Thibault
77(4)
References and Suggested Readings
81(4)
Communication Implications of Major Organizational Theories
85(50)
The Davis Instrument Company's Manufacturing Crisis
86(1)
Introduction
87(1)
The Scientific Management School
88(6)
Communication Implications of Scientific Management Theories
94(2)
Scientific Management Theories in Contemporary Organizations
96(1)
The Human Behavior School
97(6)
Communication Implications of Human Behavior Theories
103(1)
Human Behavior Theories in Contemporary Organizations
104(1)
The Integrated Perspectives School
105(15)
Communication Implications of Integrated Perspectives Theories
120(1)
Integrated Perspectives Theories in Contemporary Organizations
121(1)
Postmodern, Critical, and Feminist Perspectives
122(4)
Communication Implications of Postmodern, Critical, and Feminist Perspectives
126(1)
Postmodern, Critical, and Feminist Perspectives in Contemporary Organizations
127(1)
Summary
127(3)
Workshop
130(3)
The ``What Do You Mean I'm Not Going to Graduate?'' Case
131(1)
The ``We Never Had to Advertise Before'' Case
132(1)
References and Suggested Readings
133(2)
Individuals in Organizations
135(51)
Dave Green's First Real Job
136(1)
Introduction
136(1)
Individuals in Organizations
137(1)
The Intrapersonal Experience
138(10)
Dave Green: The Intrapersonal Experience
140(8)
Interpersonal Experiences
148(8)
Dave Green: Interpersonal Experiences
149(7)
Forming Interpersonal Relationships
156(8)
Trust and Interpersonal Relationships
164(1)
Technology and Interpersonal Relationships
164(1)
Increasing Interpersonal Effectiveness
165(8)
Summary
173(2)
Workshop
175(8)
Colorblindness and the Organizational Mystique
177(2)
Anita Foeman
The Marketing Department Has a Diversity Issue
179(2)
Amy Martz
Anita Foeman
Are We So Different We Can't Work Together?
181(2)
Adelina M. Gomez
References and Suggested Readings
183(3)
Groups in Organizations
186(35)
Dave Green's Small-Group Experiences
187(1)
Introduction
187(1)
Small-Group Experiences
188(1)
Types of Groups
189(7)
The Team-Based Organization
196(3)
Individuals in Groups
199(2)
Group Development
201(7)
Increasing Group Participation Effectiveness
208(3)
Summary
211(3)
Workshop
214(6)
Creating a Diversity Program
217(3)
Anita Foeman
References and Suggested Readings
220(1)
Leadership and Management Communication
221(47)
The Case of the Invisible Manager
222(1)
Introduction
222(1)
The Importance of Leadership and Management Communication
223(2)
Theories of Leadership and Management
225(14)
Distinctions between Leadership and Management
239(2)
Leadership and Management Challenges
241(3)
Determinants of Leadership Effectiveness
244(10)
Increasing Leadership Effectiveness
254(4)
Summary
258(1)
Workshop
259(7)
Leadership That Transforms
262(4)
Michael Z. Hackman
Craig Johnson
References and Suggested Readings
266(2)
Participating in Organizations: Developing Critical Organizational Communication Competencies
268(41)
The Decisions, Problems, More Decisions Case
269(1)
Introduction
270(1)
Defining Decision Making and Problem Solving
271(1)
Influences for Decision Making and Problem Solving
272(2)
Methods for Decision Making and Problem Solving
274(2)
Barriers to Effective Decision Making and Problem Solving
276(2)
Problem-Solving Processes
278(4)
Increasing Decision-Making and Problem-Solving Effectiveness
282(4)
The Spending More to Save More Presentation Case
285(1)
Interviews in Organizations
286(5)
Increasing Interview Effectiveness
291(2)
Presentations in Organizations
293(2)
Types of Organizational Presentations
295(2)
Increasing Presentation Effectiveness
297(3)
Communications Technology in Organizations
300(2)
Summary
302(1)
Workshop
303(4)
References and Suggested Readings
307(2)
Organizational Conflict: Communicating for Effectiveness
309(44)
The Middlesex Insurance Company Case
310(1)
Introduction
310(1)
Defining and Describing Conflict Processes
311(8)
The Individual in Organizational Conflict
319(13)
Groups in Organizational Conflict
332(4)
Special Types of Organizational Conflict: Sexual Harassment, Discrimination, Ethical Abuses
336(3)
Productively Engaging in Conflict
339(4)
Guidelines for Productive Conflict
343(3)
Summary
346(1)
Workshop
347(4)
The New Career Development Program That Ruins Careers
349(2)
References and Suggested Readings
351(2)
Strategic Organizational Communication: Professional Applications of Organizational Communication
353(42)
The Press and the Stockholders Want to Know Case
354(1)
Introduction
355(1)
Describing Strategic Organizational Communication
356(2)
The Organization and Its Environment
358(3)
Strategic Management
361(2)
Strategic Organizational Communication
363(14)
Ethical Issues in Strategic Organizational Communication
377(1)
The Management of Development and Change
378(10)
Summary
388(1)
Workshop
389(3)
Jane Edwards's Problem Employee
389(1)
The Case of the Poorly Written Manual
390(1)
The Transition of Stanley Manufacturing
390(1)
Communication as a Management Tool
390(2)
Susan Bowick
References and Suggested Readings
392(3)
Applications of Organizational Communication
395(31)
The ``Where Do We Go from Here?'' Case
396(1)
Introduction
396(1)
Choosing a Communication Career
397(4)
Career Choices in Organizational Communication
401(6)
Educational Preparation for Organizational Communication Careers
407(1)
Careers in the Twenty-First Century
408(5)
Summary
413(1)
Workshop
413(11)
So What Are You Doing after Graduation? Some Reflections of a Former Xerox Salesperson
422(2)
Donald D. Morley
References and Suggested Readings
424(2)
Organizational Communication: Values and Ethical Communication Behaviors
426(39)
The Presidential Fact-Finding (Witch-Hunt?) Case
427(1)
Introduction
428(1)
Values in Organizational Communication
428(8)
Appraising Your Individual Value System
436(1)
Ethics in Organizational Communication
436(10)
The Organizational Conundrum
446(3)
Ethical Dilemmas in Organizational Communication
449(4)
Developing Ethical Standards in Organizational Communication
453(5)
Summary
458(1)
Workshop
459(4)
The Coronado Youth Employment and Recreational Services Case
461(2)
References and Suggested Readings
463(2)
Appendix 465(22)
Putting It All Together
465(1)
Cases
465(22)
A Conflict of Interest
469(1)
Summer Kircher
Can Newspeople Challenge My Company?
470(1)
Kim Walker
What Gets Cut?
471(1)
Sherwyn P. Morreale
Karen Mason's Management Briefing Disaster
472(1)
I Though I Gave Them Everything
473(1)
Ann Cartwright, Vice President of Drummond Industries
474(1)
The Rule Here Is to Do What Management Wants
474(1)
The Barquette Cleaning Company Case
475(3)
David Gehring
R. Jeffrey Ringer
Two Men---Two Issues---Two Japanese Workers
478(1)
Rieko McAdams
The Grayson-Gerald Consulting Case
479(1)
Maryanne Wanca-Thibault
I Thought We Were a Team
480(1)
The Case of the Internal Communications Dilemma
481(1)
The Case of the Reluctant Team Member
481(1)
What Happened to the Value of Networking?
482(1)
The Case of the ``Walking the Talk'' Manager
483(1)
Working Together at a Distance
484(1)
Career and Personal Needs Just Don't Mix
484(1)
The Power of Symbols: Creating Corporate Identity at Agilent Technologies
485(2)
Michael Z. Hackman
Ross Campbell
Author Index 487(5)
Subject Index 492

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