Human Relations Development: A Manual for Educators

by ; ; ; ;
Edition: 6th
Format: Paperback
Pub. Date: 1999-01-01
Publisher(s): Allyn & Bacon
  • Free Shipping Icon

    This Item Qualifies for Free Shipping!*

    *Excludes marketplace orders.

List Price: $102.27

Rent Textbook

Select for Price
There was a problem. Please try again later.

New Textbook

We're Sorry
Sold Out

Used Textbook

We're Sorry
Sold Out

eTextbook

We're Sorry
Not Available

How Marketplace Works:

  • This item is offered by an independent seller and not shipped from our warehouse
  • Item details like edition and cover design may differ from our description; see seller's comments before ordering.
  • Sellers much confirm and ship within two business days; otherwise, the order will be cancelled and refunded.
  • Marketplace purchases cannot be returned to eCampus.com. Contact the seller directly for inquiries; if no response within two days, contact customer service.
  • Additional shipping costs apply to Marketplace purchases. Review shipping costs at checkout.

Summary

Human Relations Development is a skills training manual for improving interpersonal communication. The text focuses on human relations between teachers and their students, parents, peers, and the general public. The emphasis of the book is that interpersonal communication and human relations is one of four generic life-skills, an essential skill of all educators. Core conditions of empathy, respect, warmth, concreteness, genuineness, appropriate self-disclosure, confrontation, and immediacy are addressed and applied chapter by chapter. Scales for each of the above are included so that trainers can learn how to rate their level of functioning both globally and specifically. Issues of the changing roles of educators and theory/applications of multicultural- related issues in schools and the classroom are also discussed.

Table of Contents

Preface xi
1 Rationale
1(21)
Use of Models
3(1)
Research Support
4(1)
Personal Characteristics of Effective Teachers
5(1)
Personal Characteristics of Effective Helpers
6(2)
Modeling as a Key Component of the Helping Relationship
8(2)
The Goals of Helping
10(1)
The Cycle of Helping
11(1)
The Process of Helping
12(2)
Facilitation Dimensions
14(1)
Transition Dimensions-Helper Oriented
14(1)
Transition Dimensions-Helpee Oriented
15(1)
Action Dimensions
16(3)
References
19(3)
2 Teacher Roles: Their Changing Character
22(11)
Role Changes Emanating from Restructured Schools
22(3)
Role Changes Emanating from Mainstreaming/Inclusion
25(4)
Mainstreaming/Including Students with Severe Handicaps
29(2)
References
31(2)
3 Multicultural Training Issues in Human Relations Development
33(9)
Effective Communication
38(1)
Communication Styles
39(1)
References
40(2)
4 Perceiving and Responding
42(10)
The Act of Perceiving
42(1)
Learning Style and the Sensory Modalities
43(1)
Self-Examination and Feedback
43(1)
Change
44(1)
Defense Mechanisms
45(4)
The Act of Responding
49(2)
References
51(1)
5 Helpee Statement Types
52(15)
Request for Action
53(1)
Request for Information
53(2)
Request for Understanding/Involvement
55(1)
Inappropriate Communication
56(4)
Responding with Information
60(3)
Responding with Action
63(4)
6 Ineffective Communication Styles
67(8)
Verbal Villains
67(4)
Thoughts That Lie Behind the Helpee's Words
71(4)
7 Training in Attending Skills
75(3)
References
77(1)
8 Awareness of Nonverbal Behaviors in Helping
78(18)
General Characteristics of Nonverbal Communication
79(8)
The Helper's Nonverbal Behaviors
87(3)
Using the Helpee's Nonverbal Cues
90(3)
References
93(2)
Recommended Reading for Further Study
95(1)
9 Training in Perceiving Feelings
96(7)
References
102(1)
10 Perceiving and Responding with Empathy
103(11)
Empathy--Its Meaning and Value
103(2)
Illustration of the Empathy Scale
105(9)
11 Perceiving and Responding with Respect
114(8)
Illustration of the Respect Scale
115(7)
12 Combining Empathy and Respect in Responding
122(5)
Combining Empathy and Respect Effectively
122(5)
13 Perceiving and Responding with Warmth
127(7)
Touch
130(2)
References
132(2)
14 Scale for Global Ratings and Responding
134(18)
Global Scale for Rating Helper Responses
135(17)
15 Facilitative Responding
152(14)
Language Distortion
153(1)
Nonfacilitative versus Facilitative Responding
154(4)
Idiosyncratic Credit
158(4)
The Use of Questions in the Helping Relationship
162(4)
16 Perceiving and Responding with Concreteness
166(14)
Open-Ended and Close-Ended Questions
167(3)
Helpee Concreteness
170(1)
Illustration of the Concreteness Scale
171(7)
References
178(2)
17 Perceiving and Responding with Genuineness
180(14)
Helper Genuineness
180(2)
Helpee Genuineness
182(1)
Illustration of the Concreteness Scale
182(10)
References
192(2)
18 Perceiving and Responding with Self-Disclosure
194(12)
Helper Self-Disclosure
194(1)
Illustration of the Self-Disclosure Scale
195(10)
References
205(1)
19 Perceiving and Responding with Confrontation
206(15)
Regulating the Intensity of Confrontation
208(2)
Two Types of Confrontation
210(1)
Illustration of the Confrontation Scale
211(9)
References
220(1)
20 Perceiving and Responding with Immediacy of Relationship
221(11)
Different Levels of Immediacy
222(1)
Illustration of the Immediacy of Relationship Scale
223(8)
References
231(1)
21 Strategies for Change: Problem Solving/Decision Making
232(6)
Model for Problem Solving/Decision Making
233(1)
Recognizing a Problem
233(1)
Defining the Problem
234(1)
Generating Alternatives
234(1)
Decision Making/Evaluating and Selecting a Course of Action
235(1)
Assessing Feedback from the Outcome
236(1)
Implementation of Problem Solving/Decision Making in the Helping Process
236(1)
References
237(1)
22 Responding to Inappropriate Communication
238(9)
Types of Inappropriate Communication
239(8)
23 Anger--Friend and Foe!
247(10)
First Aid for Anger
248(1)
A Cure for Anger
249(1)
Initial Responses to an Angry Person
250(1)
Crisis Management
251(2)
Strategies for Resolving the Roots of Anger
253(1)
Helping Resolve Conflict between Two Other Parties
254(3)
24 Thoughtful Assertiveness
257(22)
Foundations of Assertiveness Training
258(1)
Outcomes for Teachers
258(1)
Outcomes for Students
258(1)
Obstacles to Assertiveness
259(2)
Thoughtful Assertiveness as a Healthy Option
261(1)
The Passive, Assertive, and Aggressive Behavioral Patterns
262(5)
Responsible "I-Messages" versus Accusatory "You-Messages"
267(1)
Specific Assertive Techniques
268(9)
References
277(2)
25 The Encouraging Teacher
279(10)
Encouragement and the Facilitative Relationship
279(2)
Characteristics of Encouragers
281(3)
Praise
284(2)
Encouragement
286(2)
Summary
288(1)
References
288(1)
Appendixes 289(26)
A Research Scales 289(10)
B Vocabulary of Affective Words 299(8)
C Speaking the Helpee's Language with Empathic Leads 307(4)
D Scales for Rating the Helpee 311(4)
Index 315

An electronic version of this book is available through VitalSource.

This book is viewable on PC, Mac, iPhone, iPad, iPod Touch, and most smartphones.

By purchasing, you will be able to view this book online, as well as download it, for the chosen number of days.

Digital License

You are licensing a digital product for a set duration. Durations are set forth in the product description, with "Lifetime" typically meaning five (5) years of online access and permanent download to a supported device. All licenses are non-transferable.

More details can be found here.

A downloadable version of this book is available through the eCampus Reader or compatible Adobe readers.

Applications are available on iOS, Android, PC, Mac, and Windows Mobile platforms.

Please view the compatibility matrix prior to purchase.