Preface |
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xi | |
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1 | (21) |
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3 | (1) |
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4 | (1) |
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Personal Characteristics of Effective Teachers |
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5 | (1) |
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Personal Characteristics of Effective Helpers |
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6 | (2) |
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Modeling as a Key Component of the Helping Relationship |
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8 | (2) |
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10 | (1) |
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11 | (1) |
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12 | (2) |
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14 | (1) |
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Transition Dimensions-Helper Oriented |
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14 | (1) |
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Transition Dimensions-Helpee Oriented |
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15 | (1) |
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16 | (3) |
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19 | (3) |
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2 Teacher Roles: Their Changing Character |
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22 | (11) |
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Role Changes Emanating from Restructured Schools |
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22 | (3) |
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Role Changes Emanating from Mainstreaming/Inclusion |
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25 | (4) |
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Mainstreaming/Including Students with Severe Handicaps |
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29 | (2) |
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31 | (2) |
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3 Multicultural Training Issues in Human Relations Development |
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33 | (9) |
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38 | (1) |
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39 | (1) |
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40 | (2) |
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4 Perceiving and Responding |
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42 | (10) |
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42 | (1) |
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Learning Style and the Sensory Modalities |
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43 | (1) |
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Self-Examination and Feedback |
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43 | (1) |
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44 | (1) |
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45 | (4) |
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49 | (2) |
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51 | (1) |
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52 | (15) |
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53 | (1) |
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53 | (2) |
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Request for Understanding/Involvement |
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55 | (1) |
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Inappropriate Communication |
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56 | (4) |
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Responding with Information |
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60 | (3) |
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63 | (4) |
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6 Ineffective Communication Styles |
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67 | (8) |
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67 | (4) |
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Thoughts That Lie Behind the Helpee's Words |
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71 | (4) |
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7 Training in Attending Skills |
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75 | (3) |
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77 | (1) |
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8 Awareness of Nonverbal Behaviors in Helping |
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78 | (18) |
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General Characteristics of Nonverbal Communication |
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79 | (8) |
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The Helper's Nonverbal Behaviors |
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87 | (3) |
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Using the Helpee's Nonverbal Cues |
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90 | (3) |
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93 | (2) |
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Recommended Reading for Further Study |
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95 | (1) |
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9 Training in Perceiving Feelings |
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96 | (7) |
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102 | (1) |
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10 Perceiving and Responding with Empathy |
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103 | (11) |
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Empathy--Its Meaning and Value |
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103 | (2) |
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Illustration of the Empathy Scale |
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105 | (9) |
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11 Perceiving and Responding with Respect |
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114 | (8) |
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Illustration of the Respect Scale |
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115 | (7) |
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12 Combining Empathy and Respect in Responding |
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122 | (5) |
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Combining Empathy and Respect Effectively |
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122 | (5) |
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13 Perceiving and Responding with Warmth |
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127 | (7) |
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130 | (2) |
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132 | (2) |
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14 Scale for Global Ratings and Responding |
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134 | (18) |
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Global Scale for Rating Helper Responses |
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135 | (17) |
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15 Facilitative Responding |
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152 | (14) |
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153 | (1) |
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Nonfacilitative versus Facilitative Responding |
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154 | (4) |
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158 | (4) |
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The Use of Questions in the Helping Relationship |
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162 | (4) |
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16 Perceiving and Responding with Concreteness |
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166 | (14) |
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Open-Ended and Close-Ended Questions |
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167 | (3) |
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170 | (1) |
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Illustration of the Concreteness Scale |
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171 | (7) |
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178 | (2) |
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17 Perceiving and Responding with Genuineness |
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180 | (14) |
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180 | (2) |
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182 | (1) |
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Illustration of the Concreteness Scale |
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182 | (10) |
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192 | (2) |
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18 Perceiving and Responding with Self-Disclosure |
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194 | (12) |
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194 | (1) |
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Illustration of the Self-Disclosure Scale |
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195 | (10) |
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205 | (1) |
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19 Perceiving and Responding with Confrontation |
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206 | (15) |
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Regulating the Intensity of Confrontation |
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208 | (2) |
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Two Types of Confrontation |
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210 | (1) |
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Illustration of the Confrontation Scale |
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211 | (9) |
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220 | (1) |
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20 Perceiving and Responding with Immediacy of Relationship |
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221 | (11) |
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Different Levels of Immediacy |
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222 | (1) |
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Illustration of the Immediacy of Relationship Scale |
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223 | (8) |
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231 | (1) |
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21 Strategies for Change: Problem Solving/Decision Making |
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232 | (6) |
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Model for Problem Solving/Decision Making |
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233 | (1) |
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233 | (1) |
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234 | (1) |
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234 | (1) |
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Decision Making/Evaluating and Selecting a Course of Action |
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235 | (1) |
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Assessing Feedback from the Outcome |
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236 | (1) |
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Implementation of Problem Solving/Decision Making in the Helping Process |
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236 | (1) |
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237 | (1) |
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22 Responding to Inappropriate Communication |
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238 | (9) |
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Types of Inappropriate Communication |
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239 | (8) |
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23 Anger--Friend and Foe! |
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247 | (10) |
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248 | (1) |
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249 | (1) |
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Initial Responses to an Angry Person |
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250 | (1) |
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251 | (2) |
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Strategies for Resolving the Roots of Anger |
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253 | (1) |
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Helping Resolve Conflict between Two Other Parties |
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254 | (3) |
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24 Thoughtful Assertiveness |
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257 | (22) |
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Foundations of Assertiveness Training |
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258 | (1) |
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258 | (1) |
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258 | (1) |
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Obstacles to Assertiveness |
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259 | (2) |
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Thoughtful Assertiveness as a Healthy Option |
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261 | (1) |
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The Passive, Assertive, and Aggressive Behavioral Patterns |
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262 | (5) |
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Responsible "I-Messages" versus Accusatory "You-Messages" |
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267 | (1) |
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Specific Assertive Techniques |
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268 | (9) |
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277 | (2) |
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25 The Encouraging Teacher |
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279 | (10) |
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Encouragement and the Facilitative Relationship |
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279 | (2) |
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Characteristics of Encouragers |
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281 | (3) |
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284 | (2) |
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286 | (2) |
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288 | (1) |
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288 | (1) |
Appendixes |
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289 | (26) |
A Research Scales |
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289 | (10) |
B Vocabulary of Affective Words |
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299 | (8) |
C Speaking the Helpee's Language with Empathic Leads |
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307 | (4) |
D Scales for Rating the Helpee |
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311 | (4) |
Index |
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315 | |