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Summary
Based on case studies, this book demonstrates real-world applications of Six Sigma, especially in service or non-traditional industries and processes. In a clean, clear style that is not overly technical, the author describes the Six Sigma DMAIC of DMADV problems solving approach and how it can be applied to service and transaction related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, business purchasing procedures, designing a recruiting process, developing and infrastructure for operational excellence, improving educational program processes.
Table of Contents
| Preface | p. vii |
| Acknowledgments | p. ix |
| Editor | p. xi |
| Contributors | p. xiii |
| Instructional Strategies for Using This Book | p. 1 |
| Lean Six Sigma Roadmap Overview | p. 11 |
| Design for Six Sigma Roadmap Overview | p. 61 |
| Sunshine High School Discipline Process Improvement-A Lean Six Sigma Case Study | p. 73 |
| Financial Services Improvement in City Government-A Lean Six Sigma Case Study | p. 155 |
| Industrial Distribution and Logistics (IDIS) Program Recruiting Process Design-A Lean Six Sigma Case Study | p. 207 |
| CECS Inventory and Asset Management Process Improvement-A Lean Six Sigma Case Study | p. 253 |
| High School Advanced Placement Open Access Process Assessment-A Lean Six Sigma Case Study | p. 319 |
| Project Charter Review Process Design-A Design for Six Sigma Case Study | p. 385 |
| Assessing Lean Six Sigma Project Success-A Case Study Applying a Lean Six Sigma Post Project Assessment Strategy | p. 431 |
| The Future and Challenge of Lean Six Sigma | p. 447 |
| Financial Process Flows | p. 451 |
| Cost Benefit Analysis | p. 459 |
| Index | p. 463 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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