MCDST Self-Paced Training Kit (Exam 70-271) Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
by Northrup, Tony; Glenn, WalterEdition: 2nd
Format: Paperback
Pub. Date: 2005-09-28
Publisher(s): Microsoft Press
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Summary
Now fully updated for Windows XP Service Pack 2, this all- in-one training kit provides in-depth preparation, practice, and review for one of two required exams for the Microsoft Desktop Support Technician Certification (MCDST). Covering Exam 70-271, this kit packs the tools and features exam candidates want most-including in- depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job.
Author Biography
Tony Northrup, MVP, MCSE, MCTS, and CISSP, is a consultant and author. Tony started programming before Windows 1.0 was released, and has also focused on Windows administration and development. He has written about 25 books covering Windows and Web development, networking, and security. Among other titles, Tony is author of MCTS Self-Paced Training Kit (Exam 70-536): Microsoft? .NET Framework?Application Development Foundation, Second Edition.
Table of Contents
| Acknowledgments | p. xxv |
| About This Book | p. xxvii |
| Intended Audience | p. xxvii |
| Prerequisites | p. xxvii |
| About the CD-ROM | p. xxviii |
| Features of This Book | p. xxviii |
| Learn at Your Own Pace | p. xxix |
| Prepare for the Exam | p. xxix |
| Informational Notes | p. xxx |
| Notational Conventions | p. xxx |
| Keyboard Conventions | p. xxxi |
| Getting Started | p. xxxi |
| Hardware Requirements | p. xxxi |
| Software Requirements | p. xxxii |
| Setup Instructions | p. xxxii |
| The Microsoft Certified Professional Program | p. xxxiii |
| Certifications | p. xxxiv |
| Requirements for Becoming a Microsoft Certified Professional | p. xxxv |
| Technical Support | p. xxxvi |
| Evaluation Edition Software Support | p. xxxvi |
| Learn at Your Own Pace | |
| Introduction to Desktop Support | p. 3 |
| Why This Chapter Matters | p. 3 |
| Before You Begin | p. 4 |
| Introduction to Supporting Users | p. 5 |
| Overview of Corporate Environments | p. 10 |
| Overview of Noncorporate Environments | p. 18 |
| Overview of Basic Troubleshooting | p. 21 |
| Case Scenario Exercises | p. 38 |
| Chapter Summary | p. 40 |
| Exam Highlights | p. 41 |
| Questions and Answers | p. 42 |
| Installing Windows XP | p. 1 |
| Why This Chapter Matters | p. 2 |
| Before You Begin | p. 2 |
| Installing Windows XP | p. 3 |
| Troubleshooting Windows XP Installations | p. 28 |
| Activating and Updating Windows XP | p. 35 |
| Troubleshooting Windows XP Startup Problems | p. 45 |
| Case Scenario Exercises | p. 56 |
| Troubleshooting Lab | p. 57 |
| Chapter Summary | p. 58 |
| Exam Highlights | p. 59 |
| Questions and Answers | p. 61 |
| Supporting Local Users and Groups | p. 1 |
| Why This Chapter Matters | p. 2 |
| Before You Begin | p. 2 |
| Supporting Local User Accounts and Groups | p. 3 |
| Troubleshooting User Logon | p. 25 |
| Supporting Security Settings and Local Security Policy | p. 31 |
| Case Scenario Exercises | p. 44 |
| Troubleshooting Lab | p. 44 |
| Chapter Summary | p. 45 |
| Exam Highlights | p. 46 |
| Questions and Answers | p. 48 |
| Supporting the Windows Desktop | p. 1 |
| Why This Chapter Matters | p. 1 |
| Before You Begin | p. 1 |
| Troubleshooting the Windows Taskbar and Start Menu | p. 2 |
| Supporting Multiple Languages | p. 22 |
| Case Scenario Exercises | p. 29 |
| Troubleshooting Lab | p. 30 |
| Chapter Summary | p. 30 |
| Exam Highlights | p. 30 |
| Questions and Answers | p. 32 |
| Supporting Windows XP File and Folder Access | p. 1 |
| Why This Chapter Matters | p. 1 |
| Before You Begin | p. 2 |
| Managing Files and Folders | p. 3 |
| Supporting NTFS Permissions | p. 23 |
| Supporting Shared Folders | p. 40 |
| Supporting Simple File Sharing | p. 58 |
| Supporting Offline Files | p. 64 |
| Case Scenario Exercises | p. 72 |
| Troubleshooting Lab | p. 73 |
| Chapter Summary | p. 73 |
| Exam Highlights | p. 75 |
| Questions and Answers | p. 77 |
| Installing and Managing Hardware | p. 1 |
| Why This Chapter Matters | p. 1 |
| Before You Begin | p. 1 |
| Installing Hardware | p. 2 |
| Supporting and Troubleshooting Hardware | p. 12 |
| Supporting and Troubleshooting Device Drivers | p. 27 |
| Supporting Hardware Profiles | p. 33 |
| Case Scenario Exercises | p. 38 |
| Troubleshooting Lab | p. 39 |
| Chapter Summary | p. 39 |
| Exam Highlights | p. 40 |
| Questions and Answers | p. 42 |
| Supporting Display Devices, I/O Devices, and ACPI | p. 1 |
| Why This Chapter Matters | p. 1 |
| Before You Begin | p. 2 |
| Configuring and Troubleshooting Display Devices | p. 3 |
| Configuring and Troubleshooting I/O Devices | p. 10 |
| Configuring and Troubleshooting ACPI | p. 22 |
| Case Scenario Exercises | p. 29 |
| Troubleshooting Lab | p. 30 |
| Chapter Summary | p. 31 |
| Exam Highlights | p. 31 |
| Questions and Answers | p. 33 |
| Supporting Storage Devices in Windows XP | p. 1 |
| Why This Chapter Matters | p. 1 |
| Before You Begin | p. 1 |
| Supporting and Troubleshooting Hard Disks | p. 2 |
| Supporting and Troubleshooting Removable Media | p. 30 |
| Case Scenario Exercises | p. 34 |
| Troubleshooting Lab | p. 35 |
| Chapter Summary | p. 35 |
| Exam Highlights | p. 36 |
| Questions and Answers | p. 38 |
| Managing Local and Network Printers | p. 1 |
| Why This Chapter Matters | p. 1 |
| Before You Begin | p. 1 |
| Supporting Printers | p. 2 |
| Using Print Permissions | p. 25 |
| Sharing a Printer | p. 31 |
| Case Scenario Exercises | p. 36 |
| Troubleshooting Lab | p. 37 |
| Chapter Summary | p. 37 |
| Exam Highlights | p. 38 |
| Questions and Answers | p. 40 |
| Supporting Network Connectivity | p. 1 |
| Why This Chapter Matters | p. 2 |
| Before You Begin | p. 2 |
| Overview of TCP/IP | p. 3 |
| Troubleshooting Network Connectivity | p. 16 |
| Supporting Windows Firewall | p. 38 |
| Using Remote Access Tools | p. 53 |
| Case Scenario Exercises | p. 62 |
| Troubleshooting Lab | p. 62 |
| Chapter Summary | p. 63 |
| Exam Highlights | p. 64 |
| Questions and Answers | p. 66 |
| Supporting Internet Explorer in Windows XP | p. 1 |
| Why This Chapter Matters | p. 1 |
| Before You Begin | p. 1 |
| Configuring Internet Explorer | p. 2 |
| Troubleshooting Internet Explorer Problems | p. 23 |
| Case Scenario Exercises | p. 33 |
| Troubleshooting Lab | p. 34 |
| Chapter Summary | p. 35 |
| Exam Highlights | p. 35 |
| Questions and Answers | p. 37 |
| Monitoring System Performance in Windows XP | p. 1 |
| Why This Chapter Matters | p. 1 |
| Before You Begin | p. 1 |
| Configuring Windows XP for Performance | p. 2 |
| Monitoring Windows XP Performance | p. 13 |
| Case Scenario Exercises | p. 27 |
| Troubleshooting Lab | p. 28 |
| Chapter Summary | p. 29 |
| Exam Highlights | p. 30 |
| Questions and Answers | p. 31 |
| Prepare for the Exam | |
| Installing a Windows Desktop Operating System (1.0) | p. 3 |
| Tested Skills and Suggested Practices | p. 3 |
| Further Reading | p. 4 |
| Perform and Troubleshoot an Attended Installation of a Windows XP Operating System | p. 7 |
| Perform and Troubleshoot an Unattended Installation of a Windows Desktop Operating System | p. 18 |
| Upgrade from a Previous Version of Windows | p. 24 |
| Managing and Troubleshooting Access to Resources (2.0) | p. 1 |
| Tested Skills and Suggested Practices | p. 1 |
| Further Reading | p. 3 |
| Monitor, Manage, and Troubleshoot Access to Files and Folders | p. 5 |
| Manage and Troubleshoot Access to Shared Folders | p. 10 |
| Connect to Local and Network Print Devices | p. 21 |
| Manage and Troubleshoot Access to and Synchronization of Offline Files | p. 28 |
| Configuring and Troubleshooting Hardware Devices and Drivers (3.0) | p. 1 |
| Tested Skills and Suggested Practices | p. 1 |
| Further Reading | p. 3 |
| Configure and Troubleshoot Storage Devices | p. 5 |
| Configure and Troubleshoot Display Devices | p. 12 |
| Configure and Troubleshoot Advanced Configuration and Power Interface (ACPI) | p. 16 |
| Configure and Troubleshoot I/O Devices | p. 23 |
| Configuring and Troubleshooting the Desktop and User Environments (4.0) | p. 1 |
| Tested Skills and Suggested Practices | p. 1 |
| Further Reading | p. 3 |
| Configure the User Environment | p. 5 |
| Configure Support for Multiple Languages or Multiple Locations | p. 13 |
| Troubleshoot Security Settings and Local Security Policy | p. 18 |
| Configure and Troubleshoot Local User and Group Accounts | p. 25 |
| Troubleshoot System Startup and User Logon Problems | p. 30 |
| Monitor and Analyze System Performance | p. 33 |
| Troubleshooting Network Protocols and Services (5.0) | p. 1 |
| Tested Skills and Suggested Practices | p. 1 |
| Further Reading | p. 3 |
| Troubleshoot TCP/IP | p. 5 |
| Troubleshoot Name Resolution Issues | p. 13 |
| Configure and Troubleshoot Remote Connections | p. 19 |
| Configure and Troubleshoot Internet Explorer | p. 23 |
| Configure and Troubleshoot End User Systems by Using Remote Connectivity Tools | p. 32 |
| Glossary | p. 1 |
| Index | p. 1 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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