Microsoft Windows XP: Comprehensive Concepts and Techniques, Service Pack 2 Edition,9780619254971

Microsoft Windows XP: Comprehensive Concepts and Techniques, Service Pack 2 Edition

by ; ;
Edition: 2nd
ISBN13: 9780619254971
ISBN10: 0619254971
Format: Paperback
Pub. Date: 2005-04-27
Publisher(s): Cengage Learning
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Summary

Microsoft Windows XP: Comprehensive Concepts and Techniques, Service Pack 2 Edition, part of the highly successful Shelly Cashman Series, offers a clear step-by-step, screen-by-screen approach to learning Microsoft Windows XP. Service Pack 2 information is included in the appendix and discusses preventive measures against security threats to your PC. This text includes sufficient material for a full-semester course on Windows XP. Projects throughout provide thorough coverage of basic through advanced Microsoft Windows XP skills for your Windows XP course.

Table of Contents

Preface ix
Fundamentals of Using Microsoft Windows XP
Objectives
3(3)
Introduction
6(1)
Microsoft Windows XP Operating Systems Editions
6(1)
Windows XP Service Pack 2
7(1)
Microsoft Windows XP Professional
7(7)
What Is a User Interface?
8(1)
Launching Microsoft Windows XP
9(1)
The Windows XP User Interface
10(1)
Logging On to the Computer
11(3)
The Windows XP Desktop
14(31)
Displaying the Start Menu
14(4)
Adding an Icon to the Desktop
18(2)
Opening a Window Using a Desktop Icon
20(1)
Double-Clicking Errors
21(1)
The My Computer Window
22(1)
Minimizing a Window
23(2)
Maximizing and Restoring a Window
25(3)
Closing a Window
28(1)
Opening a Window Using the Start Menu
29(1)
The My Documents Window
30(1)
Moving a Window by Dragging
30(2)
Expanding an Area
32(1)
Scrolling in a Window
33(2)
Scrolling by Clicking the Scroll Bar
35(1)
Scrolling by Dragging the Scroll Box
36(1)
Sizing a Window by Dragging
37(2)
Collapsing an Area
39(1)
Resizing a Window
40(1)
Closing a Window
40(1)
Deleting a Desktop Icon by Right-Dragging
41(3)
Summary of Mouse and Windows Operations
44(1)
The Keyboard and Keyboard Shortcuts
45(1)
Launching an Application Program
45(2)
Launching an Application Using the Start Menu
46(1)
Using Windows Help and Support
47(14)
Launching Help and Support
48(2)
Browsing for Help Topics in the Table of Contents
50(3)
Bookmarking a Help Topic
53(1)
Using the Help and Support Center Index
53(2)
Bookmarking a Help Topic
55(1)
Searching the Help and Support Center
56(2)
Displaying a Bookmarked Topic
58(1)
Removing a Bookmark
59(2)
Logging Off and Turning Off the Computer
61(5)
Project Summary
66(1)
What You Should Know
66(1)
Learn It Online
67(1)
Use Help
68(5)
In the Lab
73(6)
Cases and Places
79
Working on the Windows XP Desktop
Objectives
1(3)
Introduction
4(2)
Creating a Document by Launching an Application Program
6(6)
Saving a Document on the Desktop
7(3)
Printing a Document from an Application Program
10(1)
Closing a Document
11(1)
Creating and Naming a Document on the Desktop
12(5)
Naming a Document
13(1)
Entering Data into a Blank Document on the Desktop
14(2)
Closing and Saving a Document
16(1)
Storing Documents in the My Documents Folder
17(9)
Moving Multiple Documents to the My Documents Folder
17(2)
Opening the My Documents Folder
19(1)
Arranging the Icons in the My Documents Folder
20(3)
Creating a Folder in the My Documents Folder
23(1)
Moving Documents into a Folder
24(2)
Creating Folder Shortcuts
26(5)
Adding a Shortcut on the Start Menu
26(2)
Opening a Folder Using a Shortcut on the Start Menu
28(1)
Removing a Shortcut from the Start Menu
29(1)
Creating a Shortcut on the Desktop
30(1)
Opening and Modifying Documents within a Folder
31(18)
Opening a Folder Using a Shortcut on the Desktop
32(1)
Opening and Modifying a Document Stored in a Folder
32(2)
Opening Multiple Documents
34(2)
Taskbar Button Grouping
36(1)
Minimizing All Open Windows
37(1)
Closing Multiple Windows
38(2)
Printing a Document from Within a Folder
40(1)
Copying a Folder onto a Floppy Disk
41(2)
Opening a Folder on a Floppy Disk
43(2)
Deleting Shortcuts, Files, and Folders
45(1)
Deleting Shortcuts, Files, and Folders
45(1)
Deleting Multiple Files
46(1)
Deleting a Folder from the My Documents Folder
47(2)
Working with User Accounts
49(10)
Passwords
50(1)
Changing a Password
50(3)
Changing a User Picture
53(1)
Switching between Users Accounts
54(3)
Logging Off from the Computer and Turning Off the Computer
57(2)
Project Summary
59(1)
What You Should Know
59(1)
Learn It Online
60(1)
Use Help
61(3)
In the Lab
64(7)
Cases and Places
71
File, Document, and Folder Management and Windows XP Explorer
Objectives
1(3)
Introduction
4(1)
My Computer Window
4(13)
The Status Bar
7(1)
Viewing Icons in the My Computer Window
8(3)
Viewing the Contents of Drives and Folders
11(1)
Viewing the Contents of a Folder
12(2)
Opening a Document from a Window
14(2)
Launching an Application Program from a Window
16(1)
Managing Open Windows
17(7)
Cascading Windows
18(1)
Making a Window the Active Window
19(1)
Undo Cascaded Windows
20(2)
Tiling Open Windows
22(1)
Closing Windows
23(1)
Copying, Moving, and Deleting Files in Windows
24(5)
Copying Files between Folders
25(3)
Deleting Files in Windows
28(1)
Windows XP Explorer
29(9)
Launching Windows XP Explorer
29(1)
Windows Explorer
30(1)
Expanding Drives and Folders
31(1)
Expanding a Drive
32(1)
Displaying Files and Folders in Windows XP Explorer
33(1)
Displaying Drive and Folder Contents
33(2)
Launching an Application Program from Explorer
35(2)
Closing Folder Expansions
37(1)
Copying, Moving, Renaming, and Deleting Files and Folders in Windows XP Explorer
38(6)
Copying Files in Windows XP Explorer
38(2)
Displaying the Contents of the My Pictures Folder
40(1)
Renaming Files and Folders
40(2)
Deleting Files in Windows XP Explorer
42(1)
Removing the Status Bar
43(1)
Closing Windows XP Explorer
43(1)
Summary of Windows XP Explorer
44(1)
Properties of Objects
44(3)
Drive Properties
44(1)
Properties of a Folder
45(2)
My Pictures Window
47(11)
Creating a Folder in the My Pictures Folder
47(1)
Moving Files into the Bitmap Images Folder
48(1)
Refreshing the Image on a Folder
49(1)
View Images in Filmstrip View or as a Slide Show
50(1)
Viewing the Images in the My Pictures Folder as a Slide Show
51(2)
Changing the View and Displaying the My Pictures Window
53(1)
Sharing a Folder
53(2)
Removing Sharing from a Folder
55(1)
E-Mailing a Picture
56(2)
Deleting a Folder from the My Pictures Folder
58(1)
My Pictures Folder Summary
58(1)
Finding Files or Folders
58(4)
Searching for a File by Name
58(4)
Run Command
62(3)
Logging Off and Turning Off the Computer
65(1)
Project Summary
65(1)
What You Should Know
66(1)
Learn It Online
67(1)
Use Help
68(1)
In the Lab
69(10)
Cases and Places
79
Modifying Your Desktop Work Environment
Objectives
1(3)
Introduction
4(1)
Changing the Desktop Work Environment
4(15)
Desktop Properties
5(1)
Desktop Themes
6(1)
Selecting a Desktop Theme
7(2)
Creating a Desktop Theme
9(1)
Changing the Desktop Background
10(2)
Customizing the Desktop Items
12(1)
Changing the Screen Saver
13(2)
Changing the Desktop Appearance
15(2)
Saving the Desktop Theme
17(2)
Deleting a Desktop Theme
19(1)
Displaying Web Content on the Desktop
19(6)
Deleting a Desktop Item
24(1)
Desktop Properties Summary
25(1)
Customizing the Taskbar
25(6)
Unlocking the Taskbar
25(1)
Moving the Taskbar
26(1)
Locking the Taskbar
27(1)
Hiding the Taskbar
28(3)
Working with Toolbars on the Taskbar
31(16)
Adding the Quick Launch Toolbar to the Taskbar
31(2)
Adding a Toolbar to a Folder Window
33(1)
Placing a Shortcut on the Quick Launch Toolbar
33(3)
Launching an Application on the Quick Launch Toolbar
36(1)
Unlocking the Taskbar
37(1)
Resizing the Taskbar
38(1)
Returning the Taskbar to Its Original Location on the Desktop
39(1)
Resizing the Quick Launch Toolbar
39(2)
Removing a Shortcut from a Toolbar and Resizing a Toolbar
41(1)
Adding the Address Toolbar to the Taskbar
41(1)
Expanding a Toolbar on the Taskbar
42(1)
Locking the Taskbar
43(1)
Using the Address Toolbar to Display the Contents of a Folder
43(1)
Using the Address Toolbar to Display a Web Page
44(1)
Using the Address Toolbar to Search for Information on the Internet
45(2)
Removing a Toolbar
47(1)
Customizing the Notification Area
47(3)
Restoring the Default Notification Behaviors
50(1)
Customizing the Start Menu
50(5)
Selecting an Icon Size for Programs on the Start Menu
50(3)
Setting the Maximum Number of Programs in the Frequently Used Programs List
53(2)
Resetting the Icon Size and Number of Programs on the Start Menu
55(1)
Selecting the Default Web Browser or E-mail Program
55(1)
Changing Folder Options
55(10)
Displaying the Folder Options Dialog Box
55(2)
Displaying Folders as Windows Classic Folders
57(1)
Opening a Folder in Its Own Window
58(3)
Restoring the Folder Options to the Default Folder Options
61(2)
Opening an Item by Single-Clicking
63(2)
Working with Underlined Icons on the Desktop and in Folders
65(6)
Selecting Icons on the Desktop and Opening Windows
65(1)
Selecting an Icon in a Folder Window
66(2)
Selecting Multiple Files and Copying Files
68(1)
Restoring the Folder Options
69(1)
Removing Desktop Icons from the Desktop
70(1)
Logging Off and Turning Off the Computer
70(1)
Project Summary
71(1)
What You Should Know
71(1)
Learn It Online
72(1)
Use Help
73(1)
In the Lab
74(10)
Cases and Places
84
Customizing Your Computer Using Control Panel
Objectives
1(3)
Introduction
4(3)
The Control Panel Window
5(2)
Customizing the Keyboard
7(7)
Adjusting the Keyboard Repeat Delay
8(2)
Adjusting the Keyboard Repeat Rate
10(2)
Adjusting the Cursor Blink Rate
12(2)
Customizing the Mouse
14(14)
Changing the Button Configuration
15(1)
Adjusting the Double-Click Speed
16(2)
The ClickLock Feature
18(2)
Closing the Text Document Window and Turning Off ClickLock
20(1)
Changing the Mouse Pointer Scheme
21(2)
Adjusting the Pointer Speed
23(2)
The Snap To Feature
25(1)
Displaying Pointer Trails
26(2)
Displaying the Control Panel Window
28(1)
Customizing for People with Physical Challenges
28(6)
The MouseKeys Feature
29(3)
The High Contrast Feature
32(1)
Removing the High Contrast Black (Large) Color Scheme
33(1)
Displaying the Control Panel Window
34(1)
User Accounts and Privileges
34(1)
Viewing User Account Information
35(1)
Customizing the Date and Time
35(7)
Changing the Date, Time, and Time Zone
36(4)
Viewing the Regional Setting
40(2)
Adding New Hardware
42(4)
Adding a USB Device
42(3)
Installing a Plug and Play Device
45(1)
Installing a Non-Plug and Play Device
45(1)
Adding a Printer
46(6)
Removing a Printer
51(1)
Closing the Printers and Faxes Window
52(1)
Solving Hardware Problems Using a Troubleshooter
52(4)
Viewing Hardware Properties
56(5)
Adding and Removing Programs
61(5)
Adding a Program
62(3)
Removing a Program
65(1)
Adding Windows XP Components
66(1)
Project Summary
66(1)
What You Should Know
67(1)
Learn It Online
68(1)
Use Help
69(1)
In the Lab
70(7)
Cases and Places
77
Advanced File and Web Searching
Objectives
1(3)
Introduction
4(1)
Advanced File Searching
4(19)
Specifying the Beginning Point of a File Search
5(1)
Performing a Search for All Files and Folders
6(2)
Specifying the Starting Point of a Search
8(2)
Searching for a File Using a Date
10(3)
Resetting the Search Criteria to Search Using a File Type
13(1)
Searching for a File Using File Type
14(3)
Searching for a File Using a Word or Phrase in the File
17(2)
Sending a File to the My Documents Folder
19(1)
Saving a Search
20(1)
Using a Saved Search to Search for Files
21(1)
Deleting the Eula File and Saved Search File
22(1)
Searching for Digital Media Files
23(9)
Searching for Picture Files
23(2)
Display the Contents of a Picture File
25(1)
Resetting the Search Criteria to Search for Music Files
26(1)
Searching for Music Files
26(2)
Playing a Music File
28(1)
Resetting the Search Criteria to Search for Video Files
28(1)
Searching for Video Files
29(1)
Playing a Video File
30(1)
Resetting the Search Criteria to Search for Documents
31(1)
Searching for Document Files
32(2)
Resetting the Search Criteria to Search for Files on the Internet
34(1)
Searching the Internet
34(15)
Searching the Internet Using Search Companion
34(3)
Searching the Internet Using the Classic Internet Search
37(1)
Changing a Search Preference
38(2)
Searching Using the Classic Internet Search
40(2)
Searching for a Web Page Using a Keyword
42(2)
Beginning a New Search
44(1)
Searching for Mailing and E-Mail Addresses
45(1)
Searching for a Business Address
46(1)
Searching for a Map
47(2)
Resetting the Internet Search Behavior
49(1)
The Recycle Bin
49(7)
Viewing the Contents of the Recycle Bin
49(1)
Restoring a Deleted File, Folder, or Shortcut
50(2)
Viewing a Restored File
52(1)
Emptying the Recycle Bin
52(2)
Viewing Recycle Bin Properties
54(1)
Removing the Saved Search File
55(1)
Project Summary
56(1)
What You Should Know
56(1)
Learn It Online
57(1)
Use Help
58(1)
In the Lab
59(8)
Cases and Places
67
Mastering Digital Media: Audio and Video Files
Objectives
1(3)
Introduction
4(1)
Windows Media Player
5(6)
Searching for and Playing Audio and Video Files on the Internet
6(3)
Media Guide View
9(1)
Playing a Video File Located on the Internet
9(2)
Now Playing View
11(10)
Changing the Media Player View
11(1)
Playing an Audio File Located on the Internet
12(2)
Playing an Audio CD
14(1)
Selecting a Visualization
15(1)
Applying a Skin
16(2)
Switching to Full Mode
18(2)
Resetting the Visualization and Skin
20(1)
Copy from CD View
21(7)
Understanding Licensing and Content Protection
21(1)
Copying Tracks from an Audio CD to the Local Hard Drive
22(1)
Displaying Album Information and Artist Profile
23(3)
The Folders in the My Music Folder
26(1)
Viewing the Folders in the My Music Folder
26(2)
Media Library
28(14)
Searching for Media Files on the Local Hard Drive
30(2)
Searching Media Library
32(3)
Working with Media Library
35(1)
Expanding a Folder
35(2)
Displaying Folder Contents
37(1)
Closing an Expanded Folder
37(1)
Creating a New Playlist
38(2)
Copying Tracks to a Playlist
40(1)
Viewing the Tracks in the My Favorite Songs Playlist
41(1)
Copy to CD or Device View
42(4)
Burning a CD Using the My Favorite Songs Playlist
43(3)
Copying to a Portable Device
46(1)
Radio Tuner View
46(4)
Playing a Radio Station
48(1)
Deleting the My Favorite Songs Playlist
49(1)
Closing Media Player
50(1)
Windows Movie Maker
50(18)
Creating a Movie
51(1)
Launching Windows Movie Maker
51(2)
Importing a Video File into Movie Maker
53(3)
Renaming a Video Clip
56(1)
Playing a Video Clip
57(1)
Adding Clips to the Workspace
58(1)
Editing the Project
59(1)
Deleting a Clip in the Workspace
59(2)
Rearranging the Clips in the Workspace
61(1)
Previewing a Project
62(2)
Saving a Project
64(1)
Saving a Movie
64(3)
Deleting a Collection and Project File
67(1)
Closing Movie Maker
67(1)
Project Summary
68(1)
What You Should Know
68(1)
Learn It Online
69(1)
Use Help
70(2)
In the Lab
72(9)
Cases and Places
81
Mastering Digital Media: Picture Files
Objectives
1(3)
Introduction
4(1)
Acquiring Picture Files
4(27)
Acquiring Pictures Using a Digital Camera
5(5)
Scanning a Document
10(6)
Searching for Pictures on the Internet
16(4)
Drawing a Picture Using a Draw Program
20(3)
Drawing a Picture
23(3)
Adding Color to an Image
26(1)
Placing Text in a Bitmap Image
27(3)
Saving the Paint Document and Closing the Paint Window
30(1)
Shopping for Pictures Online
30(1)
Acquiring Pictures Summary
30(1)
Picture Tasks
31(26)
Printing a Picture
32(6)
Order Prints Online
38(7)
Removing Credit Card and Billing Address from a .NET Passport Account
45(1)
Publishing Files to an MSN Community on the World Wide Web
46(7)
Viewing an MSN Community
53(2)
Deleting the Folders and Pictures Created in the My Pictures Folder
55(1)
Deleting the MSN Community
56(1)
Project Summary
57(1)
What You Should Know
57(1)
Learn It Online
58(1)
Use Help
59(1)
In the Lab
60(9)
Cases and Places
69
Communicating Over the Internet
Objectives
1(3)
Introduction
4(1)
Electronic (E-Mail) Messages
4(20)
Launching Microsoft Outlook Express
5(4)
Opening and Reading E-Mail Messages
9(1)
Printing an E-Mail Message
10(1)
Closing an E-Mail Message
11(2)
Replying to an E-Mail Message
13(3)
Deleting an E-Mail Message
16(1)
Viewing a File Attachment
17(2)
Composing a New E-Mail Message
19(3)
Formatting an E-Mail Message
22(2)
Sending an E-Mail Message
24(1)
Address Book
24(11)
Adding a Contact to the Address Book
25(4)
Composing an E-Mail Message Using the Address Book
29(3)
Sending an E-Mail Message
32(1)
Deleting a Contact from the Address Book
32(2)
Quitting Address Book
34(1)
Quitting Outlook Express
35(1)
Windows Messenger and Instant Messaging
35(10)
Adding a .NET Messenger Contact to the Contact List
39(3)
Sending an Instant Message to an Online Contact
42(3)
Video and Voice Conversations
45(12)
Drawing a Graphics Image Using Whiteboard
48(4)
Closing the Sharing Session Window and Whiteboard Window
52(1)
Sharing an Application
52(1)
Sending a File or Photo
52(3)
Ending a Conversation
55(1)
Deleting a Contact from the Contact List
55(1)
Closing the Windows Messenger Window and Signing Out
56(1)
Project Summary
57(1)
What You Should Know
57(1)
Learn It Online
58(1)
Use Help
59(1)
In the Lab
60(7)
Cases and Places
67
Understanding Computer Networking
Objectives
1(3)
Introduction
4(1)
An Introduction to Networks
4(8)
Local Area Networks (LANs)
5(1)
Network Operating Systems
6(1)
Peer-to-Peer LAN Networks
7(1)
Client/Server LAN Networks
7(1)
Wide Area Networks (WANs)
8(1)
Network Topologies
9(1)
Bus Network
9(1)
Ring Network
10(1)
Star Network
11(1)
Home and Small Office Networks
12(27)
Home Networks
13(1)
Small Office Networks
14(1)
Creating a Home or Small Office Network
15(1)
Drawing a Diagram of the Network
15(1)
Determining the Type of Network
16(1)
Phoneline Networks
16(1)
Ethernet Networks
17(1)
Wireless Networks
17(1)
Internal and External Network Adapters
17(1)
Determining the Hardware Needed and Purchasing the Hardware
18(1)
Connecting the Access Point Router to the Cable Modem and Host Computer
19(1)
Connecting the Access Point Router to the Host Computer
20(7)
Adding a Wireless USB Network Adapter to the Host Computer
27(2)
Adding a Wireless USB Network Adapter to the Owner's Office and Sales Office Computers
29(2)
Setting Up the Host Computer to Run on the Network
31(6)
Setting Up the Other Computers to Run on the Network
37(2)
Firewalls and the Home or Small Office Network
39(3)
Checking the Status of Internet Connection Firewall
39(3)
Viewing Shared Resources, Network Connections, and Computers
42(8)
Viewing Shared Resources, Network Connections, and Workgroup Computers on the Network
43(1)
Viewing Network Connections
44(2)
Viewing Workgroup Computers
46(1)
Searching for Computers on the Network
47(3)
Sharing Computer Resources on a Network
50(14)
Sharing Files and Folders on a Network
50(1)
Sharing a File on a Network
50(3)
Viewing a Shared File from Another Computer on the Network
53(1)
Deleting a Shared File
53(1)
Sharing a Folder
53(3)
Viewing a Shared Folder from Another Computer on the Network
56(1)
Deleting a Shared Folder
56(1)
Sharing a Printer
56(2)
Connecting Another Computer on the Network to the Shared Printer
58(2)
Removing Sharing from a Printer
60(1)
Mapping a Drive Letter to a Computer Resource
60(2)
Accessing a Mapped Network Drive
62(1)
Disconnecting a Mapped Network Drive
63(1)
Project Summary
64(1)
What You Should Know
64(1)
Learn It Online
65(1)
Use Help
66(1)
In the Lab
67(8)
Cases and Places
75
Maintaining and Optimizing Your Computer
Objectives
1(3)
Introduction
4(1)
Backing Up and Restoring Files
5(12)
Backup Strategies and Types
5(1)
The Windows XP Backup Program
6(7)
Displaying the Contents on a Floppy Disk
13(1)
Restoring the Backup File to the My Pictures Folder
13(4)
The Windows XP File Systems and the File Allocation Table (FAT)
17(2)
Maintaining the Hard Disk
19(12)
Using Check Disk to Scan a Hard Disk for Errors
19(4)
Using Disk Cleanup to Delete Unnecessary Files on the Hard Disk
23(3)
Using Disk Defragmenter to Defragment Files on a Hard Disk
26(5)
Scheduling Routine Disk Maintenance
31(7)
Viewing a Routine Maintenance Task Using Task Scheduler
37(1)
Windows Update
38(6)
Viewing the Installation History
43(1)
The Windows XP Registry
44(4)
Viewing the Registry Settings Using Registry Editor
44(4)
Modifying the Registry Settings
48(1)
System Restore Points
48(7)
Restoring a Previous System Configuration
51(4)
Project Summary
55(1)
What You Should Know
55(1)
Learn It Online
56(1)
Use Help
57(1)
In the Lab
58(6)
Cases and Places
64
Monitoring System Performance; System Information
Objectives
1(3)
Introduction
4(2)
Monitoring Applications, Processes, and Performance
6(9)
Viewing the Values on the Status Bar When Launching a Program
7(2)
Ending a Task Using Task Manager
9(1)
Viewing Computer Performance When Launching a Program
10(3)
Ending a Task Using Task Manager
13(1)
Viewing the List of Processes
13(1)
Monitoring the Network and Network Users
14(1)
Quitting Task Manager
14(1)
The Microsoft Management Console (MMC)
15(2)
Monitoring System Performance
17(17)
Stop Tracking a Counter and Start Tracking a Counter
18(3)
Start Tracking a Counter
21(3)
Performance Logs and Alerts
24(5)
Viewing Alerts Using Event Viewer
29(2)
Removing a Processor Alert
31(1)
Viewing the Services List
32(2)
Viewing Computer System Information
34(16)
System Properties
34(2)
Device Manager
36(1)
System Information
37(2)
Viewing Interrupt Requests
39(2)
Viewing System Information Using Help and Support
41(2)
Viewing General System Information About the Computer
43(2)
Viewing the Status of System Hardware and Software
45(2)
Finding Information About the Hardware Installed on the Computer
47(1)
Viewing a List of Microsoft Software Installed on the Computer
48(1)
Viewing Advanced System Information
49(1)
Command Prompt
50(4)
Displaying the Command Prompt Window
51(1)
Entering a Command at the Command Prompt
52(2)
Remote Assistance
54(10)
Remote Assistance Window on Expert User's Desktop
58(1)
Taking Control of the Novice Computer
59(2)
Controlling the Novice Computer from the Expert Computer
61(3)
Disconnecting Remote Assistance
64(1)
Project Summary
64(1)
What You Should Know
65(1)
Learn It Online
66(1)
In the Lab
67(9)
Cases and Places
76
Appendix A New Features of Windows XP Professional and Windows XP Home Edition 1(1)
Appendix B Windows XP Service Pack 2 Security Features 1(1)
Index 1

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