Out of the Crisis
by Deming, W. EdwardsFormat: Hardcover
Pub. Date: 1986-09-01
Publisher(s): Massachusetts Inst Technology
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Summary
Deming offers a theory of management based on his famous 14 Points for Management.
Table of Contents
| About the Author | p. vii |
| Preface | p. ix |
| Acknowledgments | p. xiii |
| Chain Reaction: Quality, Productivity, Lower Costs, Capture the Market | p. 1 |
| Principles for Transformation of Western Management | p. 18 |
| Diseases and Obstacles | p. 97 |
| When? How Long? | p. 149 |
| Questions to Help Managers | p. 156 |
| Quality and the Consumer | p. 167 |
| Quality and Production in Service Organizations | p. 183 |
| Some New Principles of Training and Leadership | p. 248 |
| Operational Definitions, Conformance, Performance | p. 276 |
| Standards and Regulations | p. 297 |
| Common Causes and Special Causes of Improvement. Stable System. | p. 309 |
| More Examples of Improvement Downstream | p. 371 |
| Some Disappointments in Great Ideas | p. 388 |
| Two Reports to Management | p. 397 |
| Plan for a Minimum Average Total Cost for Test of Incoming Materials and Final Product | p. 407 |
| Organization for Improvement of Quality and Productivity | p. 465 |
| Some Illustrations for Improvement of Living | p. 475 |
| Appendix: Transformation in Japan | p. 486 |
| Index | p. 493 |
| Table of Contents provided by Publisher. All Rights Reserved. |
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