Customer-Driven Project Management Building Quality into Project Processes
by Barkley, Bruce; Saylor, JamesEdition: 2nd
Format: Hardcover
Pub. Date: 2001-07-03
Publisher(s): McGraw-Hill Education
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Summary
*The complete resource for any project manager - shows how to organize a project for maximum efficiency and quality *six new chapters including coverage of Internet support systems, selling the project, and a model for e-business projects *Provides a practical training curriculum for on-the-job courses and exercises
Author Biography
Bruce T. Barkley is co-author of the first edition of this book, faculty member with the Keller Graduate School of Management in Atlanta, Georgia, and Project Administrator with Universal Avionics Corporation, a global high-tech electronics firm. Mr. Barkley has served as Vice President of The Learning Group Corporation, instructor with the University of Maryland and Manager of Consulting for the Maryland Center for Quality and Productivity. He is the recipient of the University of Maryland's "Excellence in Teaching" award.
James H. Saylor is the author of the TOM FIELD MANUAL, TOM SIMPLIFIED, and co-author of the first edition of this book. He is the founder of The Business Coach (the businesscoach.org) and Vice President of Operations and Logistics for ELKAY PLASTICS COMPANY. Mr. Saylor has over 30 years' experience in organizational management, integrated logistics support, and training. He has coached, trained, and facilitated many public and private organizations in achieving their specific goals.
Table of Contents
Chapter 1: Project Management in the E-World: Changing Rules and Roles. Chapter 2: Customer-Driven Quality and Scheduling. Chapter 3: Project Management and Quality. Chapter 4: Historical Perspective on Project Quality Management. Chapter 5: Leadership and Quality. Chapter 6: The Eight-Step Process. Chapter 7: A Summary of Tools. Chapter 8: Quality Project Review. Chapter 9: Customer-Driven Teams (CDTs). Chapter 10: "Brand You" and Professional Growth. Chapter 11: Quality Team Skills. Chapter 12: Translating Expectations to Specifications. Chapter 13: Process Tools. Chapter 14: Tools for Quality Decisions. Chapter 15: Work Flows. Chapter 16: Work Breakdown and Scheduling. Chapter 17: More Tools. Chapter 18: Some Future Considerations. Appendix A: Cases in Project Quality Management. Appendix B: Project Quality Management: PMI Body of Knowledge. Appendix C: Assessment.
Chapter 3: Project Management and Quality. Chapter 4: Historical Perspective on Project Quality Management. Chapter 5: Leadership and Quality. Chapter 6: The Eight-Step Process. Chapter 7: A Summary of Tools. Chapter 8: Quality Project Review. Chapter 9: Customer-Driven Teams (CDTs). Chapter 10: "Brand You" and Professional Growth. Chapter 11: Quality Team Skills. Chapter 12: Translating Expectations to Specifications. Chapter 13: Process Tools. Chapter 14: Tools for Quality Decisions. Chapter 15: Work Flows. Chapter 16: Work Breakdown and Scheduling. Chapter 17: More Tools. Chapter 18: Some Future Considerations. Appendix A: Cases in Project Quality Management. Appendix B: Project Quality Management: PMI Body of Knowledge. Appendix C: Assessment.
Chapter 5: Leadership and Quality. Chapter 6: The Eight-Step Process. Chapter 7: A Summary of Tools. Chapter 8: Quality Project Review. Chapter 9: Customer-Driven Teams (CDTs). Chapter 10: "Brand You" and Professional Growth. Chapter 11: Quality Team Skills. Chapter 12: Translating Expectations to Specifications. Chapter 13: Process Tools. Chapter 14: Tools for Quality Decisions. Chapter 15: Work Flows. Chapter 16: Work Breakdown and Scheduling. Chapter 17: More Tools. Chapter 18: Some Future Considerations. Appendix A: Cases in Project Quality Management. Appendix B: Project Quality Management: PMI Body of Knowledge. Appendix C: Assessment.
Chapter 7: A Summary of Tools. Chapter 8: Quality Project Review. Chapter 9: Customer-Driven Teams (CDTs). Chapter 10: "Brand You" and Professional Growth. Chapter 11: Quality Team Skills. Chapter 12: Translating Expectations to Specifications. Chapter 13: Process Tools. Chapter 14: Tools for Quality Decisions. Chapter 15: Work Flows. Chapter 16: Work Breakdown and Scheduling. Chapter 17: More Tools. Chapter 18: Some Future Considerations. Appendix A: Cases in Project Quality Management. Appendix B: Project Quality Management: PMI Body of Knowledge. Appendix C: Assessment.
Chapter 9: Customer-Driven Teams (CDTs). Chapter 10: "Brand You" and Professional Growth. Chapter 11: Quality Team Skills. Chapter 12: Translating Expectations to Specifications. Chapter 13: Process Tools. Chapter 14: Tools for Quality Decisions. Chapter 15: Work Flows. Chapter 16: Work Breakdown and Scheduling. Chapter 17: More Tools. Chapter 18: Some Future Considerations. Appendix A: Cases in Project Quality Management. Appendix B: Project Quality Management: PMI Body of Knowledge. Appendix C: Assessment.
Chapter 11: Quality Team Skills. Chapter 12: Translating Expectations to Specifications. Chapter 13: Process Tools. Chapter 14: Tools for Quality Decisions. Chapter 15: Work Flows. Chapter 16: Work Breakdown and Scheduling. Chapter 17: More Tools. Chapter 18: Some Future Considerations. Appendix A: Cases in Project Quality Management. Appendix B: Project Quality Management: PMI Body of Knowledge. Appendix C: Assessment.
Chapter 13: Process Tools. Chapter 14: Tools for Quality Decisions. Chapter 15: Work Flows. Chapter 16: Work Breakdown and Scheduling. Chapter 17: More Tools. Chapter 18: Some Future Considerations. Appendix A: Cases in Project Quality Management. Appendix B: Project Quality Management: PMI Body of Knowledge. Appendix C: Assessment.
Chapter 15: Work Flows. Chapter 16: Work Breakdown and Scheduling. Chapter 17: More Tools. Chapter 18: Some Future Considerations. Appendix A: Cases in Project Quality Management. Appendix B: Project Quality Management: PMI Body of Knowledge. Appendix C: Assessment.
Chapter 17: More Tools. Chapter 18: Some Future Considerations. Appendix A: Cases in Project Quality Management. Appendix B: Project Quality Management: PMI Body of Knowledge. Appendix C: Assessment.
Appendix A: Cases in Project Quality Management. Appendix B: Project Quality Management: PMI Body of Knowledge. Appendix C: Assessment.
Appendix C: Assessment.
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