Series Foreword |
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xv | |
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Jeanette N. Cleveland and Edwin A. Fleishman |
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Preface |
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xvii | |
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1 Assessment Centers in Human Resource Management |
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1 | (17) |
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2 | (1) |
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The Changing Nature of Work, Organizations, and the Global Business Environment |
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2 | (1) |
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The Importance of Carefully Constructed Human Resource "Tools" |
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3 | (1) |
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The Assessment Center Method |
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4 | (1) |
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A Typical Assessment Center |
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5 | (1) |
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Comparisons With Other Assessment Procedures |
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6 | (3) |
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Assessment Centers and Various Human Resource Management Functions |
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9 | (4) |
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Considerations of the Organizational Environment |
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13 | (2) |
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Criticisms and Limitations of the Assessment Center Method |
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15 | (2) |
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Assessment Centers in the 21st Century: Continuity and Change |
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17 | (1) |
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2 Case Studies of Assessment Centers in Operation |
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18 | (19) |
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19 | (6) |
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25 | (5) |
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30 | (6) |
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36 | (1) |
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3 Basic Requirements of an Assessment Center |
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37 | (20) |
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Essential Features of an Assessment Center |
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38 | (6) |
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Theoretical Foundations for Alternative Assessment Center Programs |
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44 | (4) |
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Application of Principles to Assessment Center Design |
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48 | (4) |
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Reasons for Limiting the Use of the Term Assessment Center |
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52 | (1) |
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Is There a Single Assessment Center? |
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53 | (1) |
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Cross-Cultural Considerations |
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54 | (1) |
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54 | (3) |
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4 Taking a Closer Look at Developmental Assessment Centers |
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57 | (20) |
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Definition of Developmental Assessment Center |
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58 | (7) |
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Major Differences Between Traditional Assessment Centers and DACS |
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65 | (6) |
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Evaluating DACS as Training Interventions |
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71 | (3) |
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Special Considerations When Using/Studying DACS |
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74 | (2) |
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76 | (1) |
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5 Behavioral Dimensions: The Building Blocks of Assessment Centers |
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77 | (25) |
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Behavioral Dimensions Defined |
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77 | (4) |
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The Importance of Job Analysis |
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81 | (1) |
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Basic Elements of a Job Analysis |
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82 | (4) |
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Sources of Job Analysis Methods |
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86 | (1) |
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Nontraditional Methods of Job Analysis |
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87 | (4) |
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Selecting the Appropriate Dimensions |
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91 | (3) |
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Determining the Number of Dimensions |
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94 | (1) |
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A Continuum of Behavioral Dimensions |
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95 | (6) |
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101 | (1) |
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102 | (30) |
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Types of Assessment Exercises |
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103 | (13) |
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Evaluation of Relative Contributions of Exercises |
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116 | (1) |
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Exercise by Dimension Matrix |
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116 | (2) |
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A Model of Assessment Exercises |
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118 | (2) |
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Major Considerations in Selection and Construction of Simulation Exercises |
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120 | (2) |
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Technology in Assessment Exercises |
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122 | (1) |
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Behavior Sampling Versus Behavioral Intentions |
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123 | (1) |
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Structuring Exercises to Measure Ability or Motivation |
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124 | (2) |
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Focusing on the Purpose of the Assessment |
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126 | (2) |
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Off-the-Shelf Versus Home-Grown Exercises |
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128 | (1) |
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Complying With Professional Standards |
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129 | (2) |
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131 | (1) |
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7 The Role of Individual Assessors: Observing, |
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Recording, Classifying, and Scaling Behavior |
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132 | (1) |
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The Processes Carried Out by Individual Assessors |
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132 | (9) |
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Tools Used to Aid Observation, Classification, Reporting, and Scaling |
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141 | (5) |
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Social Cognition and Assessor Processing |
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146 | (8) |
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Training Assessors to Observe, Record, Classify, and Scale Behaviors |
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154 | (4) |
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158 | (1) |
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What Happens Next: Integration, Report Generating, and Feedback |
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158 | (1) |
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8 The Role of the Group of Assessors: Integration of Assessment Information |
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159 | (34) |
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Processes Carried Out by the Group of Assessors |
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159 | (4) |
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163 | (1) |
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Behavior Recall, Sharing, and Judgment |
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163 | (2) |
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165 | (3) |
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Overall Assessment Ratings |
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168 | (2) |
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Theories of Group Decision Making |
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170 | (1) |
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Disadvantages of Group Decision Making |
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171 | (2) |
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Advantages of Group Decision Making |
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173 | (2) |
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Factors Affecting Group Effectiveness |
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175 | (5) |
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Group Composition/Diversity Considerations |
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180 | (1) |
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Statistical Methods of Data Integration |
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181 | (1) |
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Deriving Postexercise Dimension Ratings |
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182 | (1) |
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Deriving Final Dimension Ratings |
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182 | (2) |
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184 | (1) |
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185 | (1) |
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Integrating Other Assessment Devices With Situational Exercises |
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186 | (3) |
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189 | (1) |
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190 | (3) |
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9 Providing Feedback of Assessment Center Results |
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193 | (24) |
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Matching Feedback to Assessment Purpose |
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194 | (1) |
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Rights of the Individual and Responsibilities of the Organization |
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195 | (3) |
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Theories of Employee Justice Perceptions |
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198 | (2) |
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Considerations of Workplace Diversity |
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200 | (1) |
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Outline of Assessment Feedback |
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201 | (1) |
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Feedback in a Promotion Program |
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202 | (3) |
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Feedback in a Diagnostic Program |
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205 | (2) |
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Feedback in an Individual and Organizational Development Program |
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207 | (3) |
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210 | (1) |
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The Role of the Individual Participant |
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211 | (1) |
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212 | (5) |
10 Varieties of Validity Evidence for Assessment Centers |
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217 | (49) |
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The Variety of Validity Evidence Related to Assessment Centers |
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219 | (1) |
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The Relationship Between the Type of Evidence and the Purpose of the Assessment Center |
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220 | (1) |
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Validity Evidence Related to Selection/Promotion Programs |
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221 | (1) |
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221 | (3) |
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224 | (1) |
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225 | (1) |
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Convergent and Discriminant Evidence |
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225 | (1) |
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226 | (3) |
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Statistical Versus Judgmental Combination of Dimension Ratings to Predict Criteria |
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229 | (1) |
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230 | (1) |
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230 | (1) |
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231 | (1) |
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232 | (1) |
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Evidence of Validity for Diagnostic Assessment Centers |
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232 | (1) |
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233 | (1) |
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234 | (3) |
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Critique of This Line of Evidence |
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237 | (5) |
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242 | (1) |
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Validity Evidence Related to Developmental Assessment Centers |
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242 | (1) |
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242 | (3) |
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245 | (2) |
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247 | (1) |
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Convergent and Discriminant Evidence |
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247 | (2) |
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249 | (2) |
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251 | (1) |
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251 | (1) |
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Why Do Assessment Centers Work? |
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251 | (1) |
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252 | (2) |
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Subtle Criterion Contamination |
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254 | (1) |
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255 | (1) |
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256 | (2) |
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258 | (1) |
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The Utility of Assessment Centers: Comparing Benefits and Costs |
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259 | (1) |
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260 | (1) |
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Validity of Alternative Procedures |
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261 | (1) |
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262 | (1) |
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Variation in Job Performance |
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263 | (1) |
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Other Benefits of Assessment Centers |
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264 | (1) |
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265 | (1) |
11 Assessment Centers, Human Resource Management, and Organizational Strategies |
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266 | (22) |
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Integrating Assessment With the Business Strategy |
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267 | (2) |
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Recommendations for Linking Assessment Centers With the Business Strategy |
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269 | (1) |
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Assessment Centers in the Context of Human Resource Management |
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270 | (3) |
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Using Assessment Center Operations to Promote Workplace Diversity |
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273 | (2) |
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Dimensions as an Integrating Mechanism for Human Resource Management Functions |
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275 | (2) |
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Assessment Centers and the External Environment: Legal Considerations |
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277 | (4) |
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Court Decisions Not Supportive of Assessment Centers |
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281 | (2) |
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Principles That Explain Sustainability of Assessment Centers |
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283 | (3) |
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286 | (2) |
12 Assessment Centers: A Look Back and a Look Forward |
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288 | (12) |
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288 | (3) |
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The Future of Assessment Centers |
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291 | (2) |
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293 | (5) |
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298 | (1) |
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299 | (1) |
Appendix A Guidelines and Ethical Considerations for Assessment Center Operations |
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300 | (15) |
Appendix B References to Employment Discrimination Cases Involving Assessment Centers |
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315 | (2) |
References |
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317 | (26) |
Author Index |
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343 | (10) |
Subject Index |
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353 | |