PART ONE: Management and Managers  

Chapter One: The Management Process Today   

Appendix: History of Management Thought  

Chapter Two Values, Attitudes, Emotions, and Culture: The Manager as a Person  

PART TWO: The Environment of Management  

Chapter Three: Managing Ethics and Diversity  

Chapter Four: Managing in the Global Environment  

PART THREE: Planning, Decision Making, and Competitive Advantage  

Chapter Five: Decision Making, Learning, and Creativity  

Chapter Six: Planning, Strategy, and Competitive Advantage  

PART FOUR: Organizing and Change  

Chapter Seven: Designing Organizational Structure  

Chapter Eight: Organizational Control and Change  

PART FIVE: Leading Individuals and Groups 

Chapter Nine: Motivation  

Chapter Ten: Leaders and Leadership  

Chapter Eleven: Effective Team Management  

Chapter Twelve: Building and Managing Human Resources  

PART SIX: Controlling Essential Activities and Processes  

Chapter Thirteen: Effective Communication  

Chapter Fourteen Operations Management: Managing Operations and Processes