Essentials of Management
by Dubrin, Andrew J.Edition: 2nd
Format: Paperback
Pub. Date: 1990-01-01
Publisher(s): South-Western Pub
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Summary
Essentials of Management, 4e is the perfect introduction to the basics of managing a business and its personnel. Using the functional management approach, the book covers planning and decision making, organizing, leading and controlling. It takes a "hands-on" approach to learning, applying its concepts to the real world, and covering the most current topics in management today. Critical-Thinking Cases. Author Andrew DuBrin is well-known for his rich management cases. This book includes cases that will reinforce key concepts and enhance critical-thinking skills. Enhanced Content. This edition contains greatly increased discussion of TQM, Customer Satisfaction, ISO 9000, benchmarking, the Baldrige award and related quality topics. A new chapter on Teams and Teamwork was added to this edition.
Author Biography
Andrew J. DuBrin is Professor of Management at the College of Business, Rochester Institute of Technology.
Table of Contents
| Introduction to Management | |
| The Manager's Joh | p. 1 |
| Who Is a Manager? | p. 2 |
| Types of Managers | p. 4 |
| The Process of Management | p. 5 |
| The Seventeen Managerial Roles | p. 8 |
| Five Key Managerial Skills | p. 13 |
| Development of Managerial Skills | p. 15 |
| The Evolution of Management Thought | p. 16 |
| International Management and Cultural Diversity | p. 29 |
| International Management | p. 30 |
| Challenges Facing the Global Managerial Worker | p. 35 |
| Methods of Entry into World Markets | p. 40 |
| The Scope and Competitive Advantage of Managing Diversity | p. 45 |
| Organizational Practices to Encourage Diversity | p. 49 |
| Information Technology and the Internet | p. 59 |
| Information Technology and the Manager's Job | p. 60 |
| The Positive and Negative Consequences of Information Technology | p. 61 |
| The Impact of the Internet on Customer and Other External Relationships | p. 67 |
| The Effects of the Internet on Internal Operations | p. 71 |
| Success Factors in an E-Business | p. 76 |
| Ethics and Social Responsibility | p. 85 |
| Business Ethics | p. 86 |
| Social Responsibility | p. 94 |
| Benefits Derived from Ethics and Social Responsibility | p. 102 |
| Planning | |
| Essentials of Planning | p. 111 |
| The Contribution of Planning | p. 112 |
| A General Framework for Planning | p. 112 |
| Strategic Planning and Business Strategies | p. 117 |
| The Development of Business Strategy | p. 120 |
| Operating Plans, Policies, Procedures, and Rules | p. 128 |
| Management by Objectives: A System of Planning and Review | p. 130 |
| Problem Solving and Decision Making | p. 137 |
| Nonprogrammed Versus Programmed Decisions | p. 138 |
| Steps in Problem Solving and Decision Making | p. 139 |
| Influences on Decision Making | p. 144 |
| Creativity in Managerial Work | p. 150 |
| Group Problem Solving and Decision Making | p. 159 |
| Quantitative Techniques for Planning and Decision Making | p. 171 |
| Forecasting Methods | p. 172 |
| Gantt Charts and Milestone Charts | p. 176 |
| Program Evaluation and Review Technique | p. 178 |
| Break-Even Analysis | p. 182 |
| Decision Trees | p. 184 |
| Inventory Control Techniques | p. 186 |
| Pareto Diagrams for Problem Identification | p. 190 |
| Organizing | |
| Job Design and Work Schedules | p. 197 |
| Basic Concepts of Job Design | p. 198 |
| Job Involvement, Enlargement, and Rotation | p. 205 |
| Job Crafting and Job Design | p. 206 |
| Ergonomics and Job Design | p. 207 |
| Modified Work Schedules and Job Design | p. 209 |
| Organization Structure, Culture, and Change | p. 221 |
| Bureaucracy as a Form of Organization | p. 222 |
| Departmentalization | p. 224 |
| Modifications of the Bureaucratic Organization | p. 228 |
| Delegation, Empowerment, and Decentralization | p. 233 |
| Organizational Culture | p. 235 |
| Managing Change | p. 241 |
| Staffing and Human Resource Management | p. 255 |
| The Staffing Model | p. 256 |
| Legal Aspects of Staffing | p. 256 |
| Strategic Human Resource Planning | p. 259 |
| Recruitment | p. 260 |
| Selection | p. 262 |
| Orientation, Training, and Development | p. 271 |
| Performance Appraisal | p. 274 |
| Compensation | p. 277 |
| Leading | |
| Leadership | p. 285 |
| The Link Between Leadership and Management | p. 286 |
| The Leadership Use of Power and Authority | p. 288 |
| Characteristics, Traits, and Behaviors of Effective Leaders | p. 291 |
| Leadership Styles | p. 296 |
| Transformational and Charismatic Leadership | p. 303 |
| The Leader as a Mentor | p. 306 |
| Leadership Skills | p. 308 |
| Motivation | p. 317 |
| The Relationship Between Motivation, Performance, and Commitment | p. 318 |
| Motivation Through Need Satisfaction | p. 320 |
| Motivation Through Goal Setting | p. 325 |
| Behavior Modification | p. 327 |
| Motivation Through Financial Incentives | p. 331 |
| Expectancy Theory | p. 337 |
| Equity Theory and Job Motivation | p. 339 |
| Communication | p. 349 |
| The Communication Process | p. 350 |
| Nonverbal Communication in Organizations | p. 352 |
| Organizational Channels and Directions of Communication | p. 355 |
| Barriers to Communication | p. 359 |
| Overcoming Barriers to Communication | p. 362 |
| How to Conduct an Effective Meeting | p. 369 |
| Organizational Politics and Interpersonal Communication | p. 370 |
| Teams, Groups, and Teamwork | p. 379 |
| Types of Teams and Groups | p. 380 |
| Characteristics of Effective Work Groups | p. 386 |
| Stages of Group Development | p. 389 |
| Roles for Team and Group Members | p. 391 |
| Managerial Actions for Building Teamwork | p. 392 |
| Being an Effective Team Player | p. 393 |
| Potential Contributions and Problems of Teams and Groups | p. 395 |
| Resolving Conflict within Teams and Groups | p. 398 |
| Controlling | |
| Essentials of Control | p. 409 |
| Controlling and the Other Management Functions | p. 410 |
| Types and Strategies of Control | p. 411 |
| Steps in the Control Process | p. 413 |
| Nonbudgetary Control Techniques | p. 417 |
| Budgets and Budgetary Control Techniques | p. 418 |
| Managing Cash Flow and Cost Cutting | p. 423 |
| Information Systems and Control | p. 428 |
| Characteristics of Effective Controls | p. 431 |
| Managing Ineffective Performers | p. 441 |
| Factors Contriburing to Ineffective Performance | p. 442 |
| The Control Model for Managing Ineffective Performers | p. 446 |
| Coaching and Constructive Criticism | p. 453 |
| Employee Discipline | p. 454 |
| Dealing with Difficult People, Including Cynics | p. 457 |
| Termination | p. 460 |
| Managing for Personal Effectiveness | |
| Enhancing Personal Productivity and Managing Stress | p. 467 |
| Improving Your Work Habits and Time Management | p. 468 |
| Understanding and Reducing Procrastination | p. 474 |
| The Nature of Stress and Burnout | p. 478 |
| Stress Management Techniques | p. 482 |
| Glossary | p. 491 |
| Index | p. 501 |
| Table of Contents provided by Syndetics. All Rights Reserved. |
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