Evaluating Training Programs,9781576750421

Evaluating Training Programs

by
ISBN13: 9781576750421
ISBN10: 1576750426
Format: Hardcover
Pub. Date: 1998-07-11
Publisher(s): Berrett-Koehler Publishers
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Summary

Since its creation in 1959, Donald Kirkpatrick's four-level model for evaluating training programs has become the most widely used approach to training evaluation in the corporate, government, and academic worlds. This new edition includes revisions and updates of the existing material, plus new case studies that show the four-level model in action.

Table of Contents

Foreword to the First Edition ix
Foreward to the Second Edition xiii
Preface xv
Part One: Concepts, Principles, Guidelines, and Techniques 1(70)
Evaluating: Part of a Ten-Step Process
3(12)
Reasons for Evaluating
15(4)
The Four Levels: An Overview
19(6)
Evaluating Reaction
25(14)
Evaluating Learning
39(9)
Evaluating Behavior
48(11)
Evaluating Results
59(8)
Implementing the Four Levels
67(4)
Part Two: Case Studies of Implementation 71(212)
Making a Play for Training Evaluation: Montac, A Fictitious Company
73(14)
Balancing Your Evaluation Act
87(12)
Evaluating a Training Program for Nonexempt Employees: First Union National Bank
99(7)
Evaluating a Training Course on Performance Appraisal and Coaching: Kemper National Insurance Companies
106(14)
Evaluating a Training Program on Presentation Skills: Arthur Andersen & Company
120(9)
Evaluating the Creative Manager Training Program: Motorola Corporation
129(11)
Evaluating a Training Program on Developing Supervisory Skills: Management Institute, University of Wisconsin
140(13)
Evaluating a Leadership Training Program: Gap Inc.
153(25)
Evaluating a Training Program on Problem Solving: City of Los Angeles
178(8)
Evaluating a Corporatewide Performance Improvement System: Intel Corporation
186(18)
Evaluating an Outdoor-Based Training Program---a Search for Results: St. Luke's Hospital
204(17)
Evaluating a Safety Training Program for Managers: Fluor Daniel Hanford, Inc.
221(18)
Evaluating a Training Program on Stress Management for Intact Work Teams: Midwest Electric, Inc.
239(26)
Developing an Effective Level 1 Reaction Form: Duke Energy Corporation
265(7)
Evaluating a Training Program at All Four Levels: Cisco Systems, Inc.
272(11)
Index 283(8)
The Author 291

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