
Fundamentals of Case Management Practice Skills for the Human Services
by Summers, Nancy-
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Summary
Table of Contents
Foundations For Best Practice In Case Management | |
Ethics and Other Professional Responsibilities for Human Service Workers | |
Case Management: Definition and Responsibilities | |
Applying the Ecological Model: A Theoretical Foundation for Human Services | |
Useful Clarifications and Attitudes | |
Cultural Competence | |
Attitudes and Boundaries | |
Clarifying Who Owns the Problem | |
Effective Communication | |
Identifying Good Responses and Poor Responses | |
Listening and Responding | |
Asking Questions | |
Bringing Up Difficult Issues | |
Addressing and Disarming Anger | |
The Effective Combination of Skills | |
Putting It All Together | |
Meeting Clients and Assessing Their Strengths and Needs | |
Documenting Initial Inquiries | |
The First Interview | |
Social Histories and Assessment Forms | |
Using the DSM | |
The Mental Status Examination | |
Receiving and Releasing Information | |
Planning for Meaningful Change | |
Developing A Plan With The Client | |
Developing a Service Plan at the Case Management Unit | |
Preparing for a Service Planning Conference or Disposition Planning Meeting | |
Making the Referral and Assembling the Record | |
Documentation and Recording | |
Monitoring Services and Following The Client | |
Monitoring the Services or Treatment | |
Developing Goals and Objectives at the Provider Agency | |
Terminating the Case | |
Taking Care of Yourself | |
Appendix: Wildwood Case Management Unit Forms | |
Reference | |
Index | |
Table of Contents provided by Publisher. All Rights Reserved. |
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