The expansion of outsourcing and offshoring, and the emergence of new sourcing models are challenging existing management practices. It has become increasingly important to understand the phenomena, not least as a basis for suggesting what directions it will take, its impacts, how it has been conducted, and how its management can be better facilitated. This book offers a broad perspective on various issues relating to the sourcing of IT and business processes and services in a company, national and global context.

Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context. Readers from a wide range of industry and regions need to know how to outsource, and to build the skills to participate in and manage outsourcing from client and vendor perspectives.

Dr. Ilan Oshri is Professor of Technology and Globalisation at Loughborough School of Business and Economics. He is also the Director of the Centre for Global Sourcing and Services at Loughborough University. Ilan has authored or co-authored 13 books including Offshoring Strategies and he is the Series Editor of Outsourcing and Offshoring: Critical Perspectives. Ilan has published over 40 journal articles and his work on outsourcing has been featured on BBC Radio 4, The Economist and BusinessWeek. He is a regular contributor to outsourcing magazines and a keynote speaker in international industry events. www.globalsourcing.org.uk

Dr. Julia Kotlarsky is Professor of Technology and Global Sourcing at Aston Business School, UK. Her research and consultancy work revolves around outsourcing and offshoring of services, globally distributed teams, knowledge and innovation. Julia is a regular presenter in international conferences and conventions. She published her work in numerous academic and professional journal including The Wall Street Journal, MIS Quarterly, European Journal of Information Systems, Journal of Information Technology, Journal of Strategic Information Systems, MISQ Executive and others. Julia is the co-founder of the Global Sourcing Workshop www.globalsourcing.org.uk.

Dr. Leslie Willcocks is Professor of Technology Work and Globalization at the London School of Economics and Political Science and director of The Outsourcing Unit there. He is known for his work on global sourcing, information management, IT evaluation, e-business, organizational transformation as well as for his practitioner contributions to many corporations and government agencies. He is an Associate Fellow at Green-Templeton College, University of Oxford. He has been Editor-in-Chief of the Journal of Information Technology for the last 25 years, and is joint series editor, with Mary C. Lacity, of the Palgrave book series Technology Work and Globalization. He has co-authored 39 books, including most recently Moving To The Cloud Corporation (Palgrave, London 2014), The Rise of Legal Services Outsourcing, and Global Business Management Foundations. He has published over 230 refereed papers in journals such as Harvard Business Review, Sloan Management Review, MIS Quarterly, MISQ Executive, Journal of Management Studies, Communications of The ACM, and Journal of Strategic Information Systems. He writes a regular column on outsourcing called Admissable Evidence for Professional Outsourcing magazine and is a regular keynote speaker at international practitioner and academic conferences. With extensive consulting experience, he is regularly retained as adviser and expert witness by major corporations and government institutions.

Introduction
PART I: MAKING A SOURCING DECISION
1. Overview of the Global Sourcing Marketplace
2. Sourcing Models: What and When to Outsource or Offshore
3. Country Attractiveness for Outsourcing and Captive Centres
4. The Attractiveness of Western Countries for Outsourcing Services
PART II: BUILDING SOURCING COMPETENCIES
5. Supplier Core Capabilities and Strategies for Sustainability and Growth
6. Leveraging Knowledge and Expertise
7. The Client Perspective: Vendor Selection Strategy, Retained Management Capabilities
PART III: MANAGING SOURCING RELATIONSHIPS
8. Legal Issues in Outsourcing and Offshoring
9. The IT Outsourcing Life Cycle and the Transition Phase
10. Governance of Outsourcing Projects
11. Managing Globally Distributed Teams
12. High Performance BPO
13. Shared Service Centres
14 . Cloud Computing
15. Innovation Through Sourcing
Teaching Case – Norwich Union and IBM