| Acknowledgments |
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vii | |
| Foreword |
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ix | |
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| Prologue |
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xv | |
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What's Ailing Our Public Schools? |
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1 | (20) |
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A Brief History of Calls for Change in Education |
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This Time Is Really Different |
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The Mission of the School in the Information Age |
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Deming's Framework for Improving Schools |
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Another Angle on the Need for School Quality |
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Why Is Traditional Education Out of Step? |
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What Schools Need to Do Now |
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Classroom Teaching Suffers Its Pain in Silence |
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21 | (22) |
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The Achilles' Heel of Reliable Teacher Quality |
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Instructional Differences Suggesting Unreliability |
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The Nature of School Change That Furthers the Tyranny of Chance |
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Past, Present, and Prospective |
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Positive Steps to Help Relieve Chronic Pain |
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43 | (26) |
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The Cruelty of Chance in Education |
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Evidence of Unreliability in Classroom Teaching |
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The Tyranny of Chance and Educational Malpractice Suits |
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A Personal Story from the Board |
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Some Discussion Topics about What Happens in the Classroom |
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Practice Teaching or a Teaching Practice? |
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Good Practice, Bad Practice, and Malpractice in Education |
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The Realities Good Practice Must Satisfy |
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Ending the Tyranny of Chance |
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Reliable Treatments Help Sick Schools Get Better |
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69 | (20) |
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Helping Parents Help Their Student to Meet Standards |
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The Quality Dimension in the School |
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The Baldrige Award, ISO 9000, and Systems Thinking |
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The Ghost of Dr. Semmelweiss |
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Using Quality to Improve the Health and Fitness of Schools |
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89 | (24) |
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A Quick Introductory Lesson from Business |
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Leveling the Global Playing Field |
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Who Will Your Student Work for Someday? |
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Information: New Technology for New Times |
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Coopetition Brings a New View of Control |
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A Reliable Organization Inspires the Health of Public Schools |
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113 | (18) |
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Quality Criteria Link to the HRO |
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Common Threads Tying Quality Systems Together |
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Making HRO Work with Baldrige and ISO |
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Summary: The Malcolm Baldrige Quality Standards in Education |
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ISO Standards for Education |
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Continuous Improvement Helps Shape School Performance |
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131 | (18) |
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An American Model of Japanese Kaizen |
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Guided Learning Experience: A Worker Training |
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A Current Case Study of American Kaizen |
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A Parental Guide to Due Care |
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Prescription for Healing the Chronic Illness of Public Schools |
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149 | (26) |
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Using the Right Tools to Do the Job |
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The Winning Prescription Is Based on Solution Talk |
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Is School Really So Different from Business? |
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Sticking to the Winning Prescription |
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| Afterword: Dr. William N. Kiefer |
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175 | (24) |
| Epilogue |
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199 | (6) |
| Appendix A. Getting Public Schools Back to Health |
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205 | (28) |
| Appendix B. Understanding Processes in Schools |
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233 | |
| Appendix C. Resources for Healing Public Schools |
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229 | (8) |
| Appendix D. Healthy Schools with Systems Thinking |
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237 | (4) |
| Appendix E. Draft State Reliability Legislation |
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241 | (4) |
| Appendix F. Articles and Books |
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245 | (4) |
| References |
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249 | (4) |
| About the Authors |
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253 | |