| Acknowledgments |
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| Introduction |
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1 | (5) |
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Quick Start Guide---eBay Buying in 5 Steps |
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6 | (1) |
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What's All This Fuss about eBay? |
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7 | (16) |
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More Than Anything, eBay Is Fun! |
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9 | (3) |
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12 | (3) |
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15 | (2) |
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What You'll Need to Get Started |
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17 | (4) |
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21 | (2) |
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How Do I Find the Good Stuff? |
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23 | (14) |
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Browsing eBay's Categories |
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24 | (3) |
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27 | (6) |
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33 | (2) |
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35 | (2) |
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How Do I Know Whom to Trust? |
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37 | (24) |
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eBay's System of Feedback |
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38 | (5) |
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43 | (2) |
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45 | (1) |
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46 | (2) |
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48 | (3) |
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51 | (2) |
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53 | (6) |
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59 | (2) |
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61 | (16) |
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61 | (3) |
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64 | (5) |
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69 | (1) |
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70 | (1) |
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71 | (2) |
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73 | (1) |
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74 | (3) |
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Effectively Communicating with Sellers |
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77 | (10) |
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Effective E-mail Communication |
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78 | (1) |
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Communicate Before You Bid |
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78 | (3) |
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After-the-Sale Correspondence |
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81 | (1) |
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82 | (1) |
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82 | (1) |
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83 | (2) |
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85 | (2) |
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87 | (12) |
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Seven Days to a Successful Sale |
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87 | (2) |
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89 | (3) |
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92 | (1) |
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93 | (1) |
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Paying for High-Priced Items |
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93 | (2) |
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95 | (1) |
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95 | (1) |
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96 | (3) |
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Feedback: Love It and Leave It |
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99 | (14) |
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When Should I Leave Feedback? |
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100 | (2) |
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What Should My Feedback Say? |
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102 | (5) |
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Someone Left Me Negative Feedback! Now What? |
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107 | (3) |
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110 | (3) |
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What If Something Goes Wrong? |
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113 | (16) |
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The Realities of Doing Business on eBay |
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114 | (1) |
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115 | (1) |
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116 | (3) |
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119 | (8) |
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127 | (2) |
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PowerSearch to PowerBuy: Advanced Searching Techniques |
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129 | (14) |
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129 | (6) |
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135 | (5) |
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140 | (3) |
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Buying Motor Vehicles and Real Estate |
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143 | (18) |
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144 | (9) |
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Buying Real Estate on eBay |
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153 | (4) |
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157 | (3) |
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Quick Start Guide---eBay Selling in 5 Steps |
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160 | (1) |
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161 | (14) |
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Selling: A Horse of a Different Color, but Still a Horse |
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162 | (1) |
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163 | (3) |
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Register Yourself in the Eyes of eBay |
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166 | (4) |
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Choosing an Item for Your First Sale |
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170 | (3) |
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173 | (2) |
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Creating Winning Listings |
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175 | (26) |
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176 | (15) |
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191 | (5) |
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196 | (1) |
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197 | (2) |
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199 | (2) |
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Making Sure Your Price Is Right |
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201 | (12) |
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202 | (2) |
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Pricing Strategies for Your Auctions |
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204 | (7) |
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211 | (2) |
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Customer Service Without the Smile |
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213 | (14) |
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You're Already Thinking about Great Customer Service |
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214 | (1) |
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Communication Is the Key, and that Means E-mail! |
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215 | (1) |
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Reach Out and Touch Your Customer |
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216 | (1) |
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Good Customer Service Equals Good Business for You |
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217 | (3) |
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220 | (4) |
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There's No Beginning and No End in Sight |
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224 | (1) |
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224 | (3) |
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227 | (12) |
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228 | (6) |
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When Something Goes Wrong |
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234 | (3) |
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237 | (2) |
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Packing and Shipping Without Schlepping |
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239 | (12) |
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240 | (3) |
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243 | (3) |
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How Much Should You Charge? |
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246 | (1) |
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246 | (1) |
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247 | (1) |
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248 | (1) |
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248 | (1) |
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Send It Out Right. It Shows Them You Care |
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249 | (1) |
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249 | (2) |
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Feedback: Your Report Card for All the World to See |
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251 | (8) |
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251 | (3) |
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254 | (1) |
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255 | (2) |
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257 | (2) |
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Finding More Stuff to Sell |
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259 | (20) |
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260 | (1) |
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How Do I Decide What to Sell? |
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261 | (12) |
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273 | (3) |
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276 | (3) |
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279 | (14) |
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279 | (1) |
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Should You Have an eBay Store? |
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280 | (4) |
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How to Open an eBay Store |
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284 | (4) |
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288 | (3) |
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291 | (2) |
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293 | (16) |
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What Exactly Is a PowerSeller? |
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294 | (2) |
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Ahhh, the Life of a PowerSeller (Hey You, Get Back to Work!) |
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296 | (3) |
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299 | (2) |
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You're a Business Owner Now, So Start Thinking Like One |
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301 | (5) |
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It's Been a Great Ride. Now Fasten Your Seatbelts and Off You Go! |
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306 | (1) |
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307 | (2) |
| Appendix A: Selling Vehicles on eBay |
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309 | (2) |
| Appendix B: Our Favorite Resources for eBay Buyers and Sellers |
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311 | (4) |
| Glossary |
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315 | (14) |
| Index |
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329 | |