How to Start a Home-Based Housecleaning Business

by
Edition: 1st
Format: Trade Paper
Pub. Date: 2002-09-01
Publisher(s): Globe Pequot
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Summary

This comprehensive guide contains all the necessary tools and strategies you need to successfully launch and grow your business.

Author Biography

Melinda Morse started her successful home cleaning business in 1994 to help pay for graduate school. She has since earned a PhD, expanded her business, and launched a successful writing career. Laura Jorstad is a freelance writer and editor whose assignments have ranged from fly fishing and golf to macroeconomics and science fiction. Born and raised on the Minnesota prairie, she now lives at the foot of the Green Mountains with her cat Isabel.

Table of Contents

Acknowledgments vii
Introduction: Why a Home-Based Business? ix
Considering a Home-Based Housecleaning Business
1(10)
Starting a Business: The Reality
1(5)
Is a Home-Based Housecleaning Business Right for You?
6(5)
Getting Started I: The Legalities
11(14)
What Kind of Business Am I?
11(3)
Choosing and Registering a Name for Your Company
14(5)
Applying for a Business License
19(3)
Setting Up a Business Bank Account
22(2)
Receiving Payments by Credit Card
24(1)
Getting Started II: Getting Your Business off the Ground
25(10)
Setting Fees
25(2)
Learning from the Competition
27(1)
Getting the First Client or Two
28(2)
How to Get a Business Logo
30(5)
How to Plan and Develop a Service Manual
35(30)
Presentation
36(1)
Cover Page
36(1)
Mission Statement
36(2)
The Consultation
38(1)
Clientele
38(1)
Services
38(1)
Confidentiality and Security
39(1)
Client Mailing List
39(1)
Safety
40(1)
Rates
40(1)
Scheduling
41(1)
Cancellations
41(1)
Billing and Payments
42(1)
Contract Renewal
42(1)
Community and Charitable Causes
43(1)
General Information
43(1)
Room Plans
43(1)
Sample Service Manual
44(21)
How to Screen Clients
65(4)
By Telephone
65(1)
In Person
66(3)
Cleaning 101
69(12)
The Well-Stocked Cleaner
69(3)
A Cleaning Play-by-Play
72(3)
Scheduling
75(2)
Taking Care of Yourself
77(4)
Understanding and Serving Customers
81(4)
Five Essential Elements of Customer Service
83(2)
Setting Up the Home Office
85(8)
Basic Equipment
85(5)
Privacy
90(3)
Record Keeping
93(10)
Cash or Accrual?
94(1)
The Business Checkbook
94(1)
Mileage Records
95(1)
Income Records
95(1)
Expense Records
95(3)
Monthly Net Income Statement
98(1)
Client Records
99(1)
Invoicing
99(4)
Taxes
103(8)
Deductions for the Home-Based Business
103(3)
Deductions for the Housecleaning Business
106(5)
Insurance and Bonding
111(8)
Liability Insurance
111(6)
Bonding
117(2)
Advertising
119(10)
The Web
120(1)
Yellow Pages
121(1)
Newspapers
122(1)
Flyers
123(1)
Business Cards
124(1)
Magnetic Car Signs
125(1)
Networking
126(1)
Word of Mouth
127(1)
Fund-raising and Community Outreach
127(2)
When Bad Things Happen to Good Housecleaners
129(4)
The Future
133(4)
Becoming an Employer
133(1)
Becoming a Specialist
134(3)
Appendix I Checklist of Start-Up Requirements 137(1)
Appendix II Resources 138(4)
Where to Get Your Business Questions Answered
138(2)
Where to Get Your Housecleaning Questions Answered
140(2)
Appendix III Blank Room Plans 142(21)
Index 163(3)
About the Author 166

Excerpts

"I would strongly recommend that you refrain from a Cash Only policy. Requesting payments in cash is highly unprofessional and a bit shady these days. Years ago, housecleaners were not able to maintain bank accounts due to low wages, or they could not afford to have taxes removed from their wages. Today's independent housecleaners can more than afford to maintain a banking account, and as a sole proprietorship, you are responsible for your own taxes. Dealing with cash is tricky; it's too easy to put the cash into your pocket, spend it, and not record it.
You need to create a paper trail for each transaction. Insist on personal checks or credit cards. If someone must pay with cash, never allow them to leave cash sitting unattended, such as on a kitchen counter. It's too easy for strangers to come along and help themselves to your money, and you have absolutely no claim or proof that you did or didn't receive the cash....."

Excerpted from How to Start a Home-Based Housecleaning Business by Melinda Morse, Laura Jorstad
All rights reserved by the original copyright owners. Excerpts are provided for display purposes only and may not be reproduced, reprinted or distributed without the written permission of the publisher.

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