Improving Employee Performance Through Appraisal and Coaching,9780814408766

Improving Employee Performance Through Appraisal and Coaching

by
Edition: 2nd
ISBN13: 9780814408766
ISBN10: 0814408761
Format: Hardcover
Pub. Date: 2006-01-25
Publisher(s): Amacom Books
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Summary

Here are the tools to build a genuinely proactive performance management program.Fully updated with all-new case studies from major companies, the second edition will help managers and HR professionals:Start a program designed to get maximum results Understand job requirements and set standardsUse coaching to maximise performanceConduct more efficient and effective appraisal interviewsCreate performance improvement plans that really work

Author Biography

Donald L. Kirkpatrick holds B.A., M.A., and Ph.D., degrees from the University of Wisconsin in Madison. At the Management Institute of the University of Wisconsin, he taught managers at all levels the principles and techniques of many subjects including Human Relations, Communication, Managing Time, Managing Change, Leadership, Motivation and Decision Making. In industry, he developed a performance appraisal system for International Minerals and Chemical Corp. Later he served as Personnel Manager of Bendix Products Aerospace Division. He is a past national president of the American Society for Training and Development, and received the 2004 Lifetime Achievement Award in Workplace Learning and Performance, the Society’s highest honor. He is a member of Training Magazine’s Hall Of Fame.

Table of Contents

Foreword vii
Preface xiii
Acknowledgments xv
A Conceptual Framework for the Appraisal/Coaching Process
1(4)
Pretest
Introduction and Overview
5(20)
How to Get Maximum Performance from Employees
The Performance Review Program
The Basis for Appraisal
25(24)
Significant Job Segments
Standards of Performance
The Appraisal and the Interview
49(17)
The Appraisal Process
Preparing for the Appraisal Interview
Conducting the Appraisal Interview
The Performance Improvement Plan
66(13)
Preparing an Effective Plan
On-the-Job Coaching
79(25)
The Effective Coach
Coaching Approaches and Techniques
Five Program Requirements
104(14)
An Effective Performance Review Program
Posttest
Test Answers and Reasons for Them
Leaders Who Coach Create Coaching Cultures
118(10)
The Benefits of Integrating Coaching for Leaders
Evoking the Coach Within
The Elements of a Coaching Approach
Creating a Coaching Culture
Conclusion
Evaluating a Training Course on Performance Appraisal and Coaching
128(14)
Case Study: Carilion Health System
142(21)
Notes from the Field
163(16)
The Accenture Philosophy
Managing Performance
A Performance Management System
Seven Coaching Principles
Manager as Coach
Coach as Facilitator
Coaching Managers Through the Appraisal Process
Sample Forms
179(64)
A Final Word 243(2)
Selected References 245(2)
Index 247
About the Author

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