An Introduction To Human Services,9780534642273

An Introduction To Human Services

by ;
Edition: 5th
ISBN13: 9780534642273
ISBN10: 0534642276
Format: Paperback
Pub. Date: 2005-01-25
Publisher(s): Brooks Cole
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Summary

PART I. DEFINING HUMAN SERVICES. 1. An Introduction to Human Services. 2. A History of Helping. 3. Human Services Today. 4. Models of Human Service Delivery. PART II. CLIENTS AND HELPERS IN HUMAN SERVICES. 5. The Client. 6. The Human Service Professional. PART III. THE PRACTICE OF HUMAN SERVICES. 7. The Helping Process. 8. Working within a System. 9. Professional Concerns. References. Glossary. Index.

Table of Contents

Preface xv
PART 1 DEFINING HUMAN SERVICES
3(150)
An Introduction to Human Services
5(36)
Themes and Purposes of Human Services
6(4)
Problems in Living
6(2)
The Growing Number of Problems in the Modern World
8(1)
Self-Sufficiency
9(1)
Box 1.1 International Focus: Teen Pregnancy
10(3)
Social Care, Social Control, and Rehabilitation
11(2)
The Interdisciplinary Nature of Human Services
13(1)
Box 1.2 Web Sources: Find Out More About Meeting Almeada's Needs
14(2)
The Relationship between Client and Helper
16(3)
The Client and the Client's Environment
17(2)
Box 1.3 A Pioneer in Human Services
19(1)
Management Principles in Human Service Delivery
20(8)
Networking to Develop a Human Service Umbrella
20(1)
Forming Teams and Partnerships to Provide Services
21(4)
Case Management
25(2)
Outcomes Evaluation
27(1)
Roles of the Human Service Professional
28(3)
The Generalist
28(2)
The Nonprofessional
30(1)
Box 1.4 Classified Ads
31(1)
Box 1.5 ``Bunny'' Brichetto
32(3)
Activities of the Human Service Professional
35(3)
Key Terms
38(1)
Things to Remember
38(1)
Additional Readings: Focus on Poverty
39(2)
A History of Helping
41(36)
Early History: A Summary
42(3)
Box 2.1 Elizabethan Poor Laws
45(2)
Human Services in the United States: Colonial America
47(1)
The 19th Century: A Time of Change
48(5)
Social Philosophies
49(1)
Probation
50(1)
Treatment of People with Mental Illness
51(1)
Child Welfare
52(1)
Reform Movements
52(1)
Box 2.2 International Focus: Mental Health in Developing Countries
53(1)
Early 20th Century: New Directions
54(3)
Seeds of the Mental Health Movement
55(1)
Increased Federal Involvement
56(1)
Box 2.3 An Asylum in 1902
57(2)
Mid-20th Century: Focus on Mental Health
59(5)
Serving Those in Need
60(2)
The Human Service Movement
62(2)
Late-20th Century: Revising the Social Welfare System
64(3)
Dismantling the Welfare System
65(2)
Welfare Reform
67(1)
Policies and Procedures
67(1)
Box 2.4 Highlights of the New Law
68(1)
The Faces of Welfare to Work
68(1)
Box 2.5 Web Sources: Welfare Reform
69(4)
Evaluation of Welfare Reform
71(1)
Strategies That Work
72(1)
A Final Thought: Economic Decline
73(1)
Key Terms
73(1)
Things to Remember
74(1)
Additional Readings: Focus on History
75(2)
Human Services Today
77(42)
New Settings for Human Service Delivery
78(2)
Institutional and Community-Based Services
78(2)
Box 3.1 Roosevelt Healthy Start
80(4)
Human Services in Rural Areas
80(2)
Human Services in Industry and the Military
82(2)
The Impact of Technology
84(4)
Communication
85(1)
Information Management
86(1)
Providing Services to Clients
87(1)
Box 3.2 Web Sources: Find Out More about Human Services on the Internet
88(2)
Professional Development
89(1)
Managed Care
90(5)
The Influence of Managed Care
91(3)
Managed Care and the Human Service Professional
94(1)
The International Dimension
95(3)
Challenges in International Human Services
96(2)
Box 3.3 International Focus: The Streets of Bombay
98(2)
Influences on the United States
99(1)
Box 3.4 International Focus: Kevin Burns--A Peace Corps Experience
100(2)
Trends in Human Services
102(4)
Aging in America
102(3)
An Emphasis on Diversity
105(1)
Box 3.5 Web Sources: Find Out More about Older Adults
106(6)
Terrorism
109(2)
New Roles and Skills for Clients and Helpers
111(1)
Box 3.6 Resources for Coping with Traumatic Events
112(4)
Conservatism
114(2)
Key Terms
116(1)
Things to Remember
116(1)
Additional Readings: New Trends
117(2)
Models of Human Service Delivery
119(34)
The Medical Model
121(1)
Definition
121(1)
Box 4.1 International Focus: Models of Service Design
122(2)
History
122(2)
Box 4.2 Philippe Pinel
124(3)
Box 4.3 Web Sources: Find Out More about Psychotropic Medications
127(6)
Case Studies
129(4)
The Public Health Model
133(4)
Definition
133(1)
History
134(3)
Box 4.4 Public Health Services
137(4)
Case Studies
138(3)
The Human Service Model
141(8)
Definition
141(3)
Philosophy
144(2)
Case Study
146(3)
Key Terms
149(1)
Things to Remember
149(1)
Additional Readings: Focus on Mental Illness
150(3)
PART 2 CLIENTS AND HELPERS IN HUMAN SERVICES
153(70)
The Client
155(38)
The Whole Person
157(5)
Perceptions of Client Problems
158(1)
Defining Problems
158(2)
Understanding Client Problems
160(2)
Box 5.1 Web Sources: Find Out More about Client Problems
162(6)
Box 5.2 International Focus: Communities in Crisis-Reaching the Vulnerable
168(7)
Clients as Individuals, Groups, and Populations
175(2)
Getting Help
177(8)
Ways of Getting Help
177(1)
Box 5.3 Web Sources: Find Out More about Gangs
178(3)
Box 5.4 Mental Health Facts: What to Watch For
181(2)
Barriers to Seeking Help
183(2)
The Client's Perspective
185(1)
Box 5.5 Getting Help: One Client's Perspective
186(1)
Client Expectations
186(1)
Box 5.6 A Client Speaks
187(2)
Client Evaluations of Services
188(1)
Key Terms
189(1)
Things to Remember
190(1)
Additional Readings: Focus on Clients
191(2)
The Human Service Professional
193(30)
Who Is the Helper?
194(3)
Motivations for Choosing a Helping Profession
194(2)
Values and Helping
196(1)
Box 6.1 My Work as a Human Service Professional
197(6)
Characteristics of the Helper
201(2)
Typology of Human Service Professionals
203(3)
Categories of Workers
204(1)
The Human Service Professional
204(2)
Box 6.2 Maslow's View of Helping
206(4)
Other Professional Helpers
206(4)
Human Service Roles
210(8)
Providing Direct Service
211(1)
Performing Administrative Work
212(2)
Working with the Community
214(2)
Frontline Worker or Administrator
216(2)
Box 6.3 Web Sources: Find Out More about Helper Roles
218(1)
Case Study
218(2)
Key Terms
220(1)
Things to Remember
220(1)
Additional Readings: Focus on Helpers
221(2)
PART 3 THE PRACTICE OF HUMAN SERVICES
223(112)
The Helping Process
225(38)
The Nature of the Helping Process
226(3)
The Helping Relationship
226(2)
Stages of the Helping Process
228(1)
Box 7.1 International Focus: Mother Teresa and the Missionaries of Charity
229(3)
Box 7.2 Carl Rogers and Client-Centered Therapy
232(2)
An Introduction to Helping Skills
234(10)
Nonverbal Messages
235(1)
Verbal Messages
236(1)
Listening and Responding
237(5)
Working with Groups
242(2)
Box 7.3 A Client Speaks
244(2)
Skills for Challenging Clients
246(6)
Culturally Different Clients
246(2)
The Reluctant or Resistant Client
248(2)
The Silent Client
250(1)
The Overly Demanding Client
251(1)
The Unmotivated Client
251(1)
Intervention Strategies
252(1)
Crisis Intervention
252(1)
Box 7.4 Web Sources: Find Out More about Crisis Intervention
253(7)
Resolution-Focused Brief Therapy
258(2)
Key Terms
260(1)
Things to Remember
260(1)
Additional Readings: Focus on Helping
261(2)
Working within a System
263(38)
The Agency Environment
264(2)
Mission and Goals
264(2)
Box 8.1 Help Wanted: A Case Manager
266(5)
Structure
267(1)
Resources
268(1)
The Community Context
269(2)
Using Available Services
271(3)
Referral
271(3)
Box 8.2 Home Health Source
274(4)
Building an Information Network
275(1)
Knowing the Formal and Informal Networks
276(2)
Challenges in Day-to-Day Human Service Work
278(10)
Allocation of Resources
278(2)
Paperwork Blues
280(2)
Turf Issues
282(1)
Encapsulation and Burnout
283(3)
Professional Development
286(2)
Promoting Change in a Dynamic World
288(2)
Developing Services in Response to Human Needs
288(2)
Box 8.3 International Focus: Kaumathua Housing--A Special Housing Scheme for Older Maori People
290(5)
Organizing to Promote Community Change
292(1)
Using a Model of Client Empowerment
293(2)
Box 8.4 Web Sources: Find Out More about Community Organizing
295(2)
Box 8.5 International Focus: Disha Kendra
297(1)
Key Terms
298(1)
Things to Remember
298(1)
Additional Readings: Focus on Organizations
299(2)
Professional Concerns
301(34)
Ethical Considerations
302(3)
Codes of Ethics
303(2)
Box 9.1 Web Sources: Find Out More about Codes of Ethics
305(4)
Competence and Responsibility
307(2)
Box 9.2 Ethical Standards for Psychologists: American Psychological Association
309(1)
Box 9.3 Ethical Standards for School Counselors: American School Counselor Association
310(7)
Confidentiality
312(3)
Clients' Rights
315(2)
Box 9.4 Code of Professional Ethics for Rehabilitation Counselors: Confidentiality
317(2)
Box 9.5 American Counseling Association Code of Ethics and Standards of Practice: Client Rights
319(2)
Ethical Standards of Human Service Professionals
320(1)
Box 9.6 Ethical Standards of Human Service Professionals
321(11)
Ethical Decision Making
328(4)
Key Terms
332(1)
Things to Remember
332(1)
Additional Readings: Focus on Professionalism
333(2)
Glossary 335(6)
References 341(10)
Index 351

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