| About the Author |
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vii | |
| Introduction |
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Alternative Dispute Resolution |
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1 | (1) |
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Alternative to Litigation |
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1 | (3) |
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Adversarial vs. Inquisitorial Systems |
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2 | (1) |
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The Evolution of the American Legal System |
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2 | (1) |
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3 | (1) |
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The American Arbitration Association |
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4 | (1) |
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Federal Dispute Resolution |
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5 | (1) |
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Trends in Alternative Dispute Resolution |
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5 | (4) |
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6 | (1) |
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6 | (1) |
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7 | (2) |
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9 | (1) |
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Submitting a Dispute to Arbitration |
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9 | (2) |
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11 | (1) |
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Subpoenas in the Arbitration Process |
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12 | (1) |
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12 | (1) |
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13 | (1) |
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Court-Annexed Arbitration |
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13 | (1) |
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13 | (8) |
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14 | (1) |
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Code of Ethics for Arbitrators in Commercial Disputes |
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15 | (2) |
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Requirements for AAA National Roster of Arbitrators |
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17 | (1) |
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17 | (1) |
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17 | (1) |
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17 | (1) |
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17 | (1) |
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Commitment to ADR Process |
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18 | (1) |
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Letters of Recommendation |
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18 | (1) |
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18 | (1) |
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AAA Training for Commercial Arbitrators |
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18 | (1) |
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Arbitrator Development Path for Commercial Arbitrators Joining on or after January 1, 2000 |
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19 | (1) |
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Arbitrator Development Path for Current Commercial Arbitrators |
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19 | (2) |
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21 | (1) |
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21 | (1) |
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22 | (1) |
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23 | (1) |
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Model Standards of Conduct for Mediators |
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23 | (1) |
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The Mediator's Role: The 12 Stages of Mediation |
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24 | (3) |
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Negotiation and Settlement |
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27 | (1) |
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Keys to Effective Negotiation |
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27 | (1) |
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27 | (1) |
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28 | (1) |
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29 | (2) |
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29 | (1) |
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29 | (1) |
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29 | (2) |
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Commercial Dispute Resolution |
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31 | (1) |
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31 | (2) |
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Knowledge of the Industry |
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31 | (1) |
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32 | (1) |
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32 | (1) |
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32 | (1) |
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International Arbitration |
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32 | (1) |
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The Corporate Policy Statement |
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33 | (1) |
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33 | (1) |
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Construction Industry Arbitration |
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34 | (1) |
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34 | (1) |
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34 | (1) |
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The New York Lemon Law Arbitration Program |
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35 | (4) |
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35 | (1) |
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36 | (1) |
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37 | (2) |
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Employment Dispute Resolution |
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39 | (1) |
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The Use of ADR in the Workplace |
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39 | (1) |
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Employment Discrimination Issues |
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39 | (1) |
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AAA Employment Dispute Resolution Rules |
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40 | (1) |
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Alternative Dispute Resolution Options for Employers |
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41 | (1) |
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41 | (1) |
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41 | (1) |
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41 | (1) |
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41 | (1) |
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41 | (1) |
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41 | (1) |
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42 | (1) |
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Pre-Dispute/Final and Binding Arbitration |
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42 | (1) |
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Pre-Dispute/Nonbinding Arbitration |
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42 | (1) |
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Post-Dispute/Final and Binding Arbitration |
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42 | (1) |
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Post-Dispute/Nonbinding Arbitration |
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42 | (1) |
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42 | (7) |
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The Model Sexual Harassment Claim Resolution Process |
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43 | (1) |
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43 | (1) |
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43 | (1) |
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43 | (1) |
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Accuser Participation Agreement |
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43 | (1) |
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Notification to the Accused |
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44 | (1) |
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Accused Participation Agreement |
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44 | (1) |
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44 | (1) |
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44 | (1) |
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44 | (1) |
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Appointment of the Factfinding Team |
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44 | (1) |
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44 | (1) |
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45 | (1) |
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45 | (1) |
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45 | (1) |
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46 | (1) |
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Appointment of a Mediator |
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46 | (1) |
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46 | (1) |
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46 | (1) |
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47 | (1) |
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Selection of an Arbitrator |
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47 | (1) |
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47 | (1) |
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47 | (1) |
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48 | (1) |
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48 | (1) |
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The Arbitrator's Decision and Award |
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48 | (1) |
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Automobile Insurance Claim Dispute Resolution |
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Dispute Resolution of Automobile Insurance Claims |
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49 | (4) |
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50 | (1) |
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50 | (3) |
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Health Care Dispute Resolution |
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53 | (1) |
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53 | (1) |
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Alternative Dispute Resolution Methods |
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54 | (1) |
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Labor Relations Dispute Resolution |
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55 | (1) |
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56 | (1) |
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Divorce and Family Relations Dispute Resolution |
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57 | (1) |
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Divorce and Custody Mediation |
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58 | (3) |
| APPENDICES |
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Appendix 1: National Directory of Dispute Resolution Services |
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61 | (8) |
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Appendix 2: Directory of International Arbitration Agencies |
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69 | (4) |
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Appendix 3: National Directory of American Arbitration Association (AAA) Offices |
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73 | (6) |
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Appendix 4: The Code of Ethics for Arbitrators in Commercial Disputes |
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79 | (10) |
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Appendix 5: Model Standards of Conduct for Mediators |
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89 | (6) |
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Appendix 6: Administrative Dispute Resolution Act of 1996 (5 U.S.C. 571 et Seq)---Selected Provisions |
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95 | (14) |
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Appendix 7: The Federal Arbitration Act (9 U.S.C. §1 et Seq)---Selected Provisions |
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109 | (10) |
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Appendix 8: State and Federal Statutes Relating to Arbitration Enforcement |
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119 | (4) |
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Appendix 9: The Uniform Arbitration Act |
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123 | (8) |
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Appendix 10: Sample Contract Arbitration Clause |
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131 | (2) |
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Appendix 11: Demand for Arbitration |
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133 | (2) |
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Appendix 12: Sample Agreement to Submit a Dispute to Arbitration |
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135 | (2) |
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Appendix 13: Submission to Dispute Resolution |
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137 | (2) |
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Appendix 14: Commercial Arbitration Rules of the American Arbitration Association |
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139 | (14) |
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Appendix 15: Sample Contract Mediation Clause |
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153 | (2) |
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Appendix 16: Request for Mediation |
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155 | (2) |
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Appendix 17: Sample Agreement to Submit a Dispute to Mediation |
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157 | (2) |
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Appendix 18: Settlement Agreement and Mutual General Release of Claims |
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159 | (2) |
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Appendix 19: Corporate Policy Statement on Alternative Dispute Resolution |
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161 | (2) |
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Appendix 20: AAA Arbitration Request Form under the New York State Motor Vehicle No-fault Insurance Law |
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163 | (2) |
| Glossary |
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165 | (8) |
| Bibliography |
|
173 | |