Part One: Introduction

Chapter 1: The Exceptional Manager: What You Do, How You Do It

Chapter 2: Management Theory: Essential Background for the Successful Manager

Part Two: The Environment of Management

Chapter 3: The Manager's Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Chapter 4: Global Management: Managing across Borders

Part Three: Planning

Chapter 5: Planning: The Foundation of Successful Management

Chapter 6: Strategic Management: How Exceptional Managers Realize a Grand Design

Chapter 7: Individual and Group Decision Making: How Managers Make Things Happen

Part Four: Organizing

Chapter 8: Organizational Culture, Structure, and Design: Building Blocks of the Organization

Chapter 9: Human Resource Management: Getting the Right People for Managerial Success

Chapter 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Part 5: Leading

Chapter 11: Managing Individual Differences and Behavior: Supervising People as People

Chapter 12: Motivating Employees: Achieving Superior Performance in the Workplace

Chapter 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

Chapter 14: Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Chapter 15: Interpersonal & Organizational Communication: Mastering the Exchange of Information

Part 6: Controlling

Chapter 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness