Management Skills for New Managers,9780814408308

Management Skills for New Managers

by
ISBN13: 9780814408308
ISBN10: 0814408303
Format: Paperback
Pub. Date: 2004-07-30
Publisher(s): Amacom Books
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Summary

Most rookie manager do not have what it takes to fulfil their position as the skills they've used to get where they are today are not the same skills they're going to need as managerManaging skills for new managers shows rookies how they can Improve their communication skills and Adapt their management style to match the needs of their direct reports.They'll also learn how to be more effective by learning to delegate And how to improve performance of their staff by using a coaching model

Author Biography

Carol W. Ellis (Placitas, NM) is a partner in Ellis Associates, a firm providing business education and career management services in interpersonal communications skills, management skills, team building, and corporate restructuring.

Table of Contents

Preface ix
Introduction 1(2)
CHAPTER 1: DEFINING YOUR ROLE 3(20)
What Is Happening to Our World of Work?
3(1)
Trends in the Business Environment
4(8)
The Impact of These Changes
12(1)
The Role of Today's Manager in an Ever-Changing Environment
13(4)
Ways to Create the Right Environment
17(1)
Obstacles to Creating the Right Environment
18(3)
Action Planning Notes
21(2)
CHAPTER 2: EFFECTIVE COMMUNICATION 23(26)
Communicating with Your Staff
23(2)
What You Need to Communicate
25(1)
The Communication Process
26(1)
What and How to Communicate
27(1)
Communication Components
28(1)
Communication Methods
29(2)
How to Use E-Mail Effectively
31(3)
How to Communicate the Change in Your Role
34(2)
Understanding What the Change Means to You and Others
36(1)
How Will You Make Changes?
37(1)
Managing Your Relationship with Your Manager Through Improved Communication
38(1)
How to Use Communication to Manage Your Manager
39(3)
How to Run Effective Meetings
42(4)
Those Times of Miscommunication
46(2)
Action Planning Notes
48(1)
CHAPTER 3: PERFORMANCE MANAGEMENT 49(18)
Performance Management
49(1)
The Goal of Performance Management
50(1)
The Performance Management Plan
50(4)
Activity: Whose Responsibility Is It?
54(1)
Setting Objectives
55(1)
Activity: Setting Objectives
56(3)
Keeping Records
59(1)
A Recommended File Structure
60(5)
Next Steps to Performance Management
65(1)
Action Planning Notes
66(1)
CHAPTER 4: THE FOUR PHASES OF LEARNING 67(14)
The Four Phases of Learning Model
67(1)
Using the Model to Manage Direct Reports
68(1)
Making Sense of the Four Phases
69(1)
Activity: How Did You Feel?
69(2)
A Model Description
71(1)
Identifying the Phases of Learning
72(3)
Pinpointing the Phases
75(3)
Your Own Applications
78(1)
Guidelines for Managing Direct Reports in the Four Phases of Learning
79(1)
Action Planning Notes
80(1)
CHAPTER 5: MOTIVATION 81(14)
How to Motivate a Direct Report
81(1)
Where Motivation Originates
82(1)
The Two-Factor Theory
82(2)
Looking at Your Workplace and Addressing the Maintenance Factors
84(1)
What You Can Do
85(1)
Motivational Factors
86(2)
Identifying Motivating Factors in Individuals
88(1)
Capitalizing on Your Direct Report's Motivation
89(2)
Putting a Plan into Place-Capitalizing on Your Direct Report's Motivation
91(2)
Motivation Summary
93(1)
Motivating with Coaching and Delegating
93(1)
Action Planning Notes
94(1)
CHAPTER 6: DELEGATION FOR GROWTH AND DEVELOPMENT 95(20)
Delegation: What Is It Really?
96(1)
The Benefits
96(2)
The Barriers
98(1)
Even Experienced Managers Hesitate to Delegate
99(1)
Quiz: What Is My Comfort Level with Delegation
100(1)
What Tasks Can Be Delegated
101(1)
Activity: What Should I Delegate?
102(2)
Delegating at All Ability Levels
104(1)
Making Delegation Successful
104(3)
Delegation Assignments Activity
107(1)
Delegation Activity: Choose the "Right" Person
108(1)
Delegation Case Study
108(5)
Action Planning Notes
113(2)
CHAPTER 7: COACHING FOR PERFORMANCE 115(20)
Why Coach?
115(1)
What Is Coaching?
116(1)
Why Coaching Continues to Grow in Importance
117(1)
Coaching Experiences
117(2)
Benefits of Coaching
119(2)
What Situations Will You Coach?
121(1)
Setting Up the Coaching Session
121(2)
Six-Step Coaching Model
123(1)
Coaching and the Performance Management Process
123(1)
The Coaching Planning Worksheet
123(5)
A Practice Coaching Session
128(2)
What Would You Do in This Situation?
130(2)
The Case of the Real Situation
132(2)
Action Planning Notes
134(1)
CHAPTER 8: MOVING FORWARD WITH YOUR OWN SITUATIONS 135(4)
Pulling Your Plans Together
135(4)
Index 139(6)
About the Author 145

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