Managing Business Process Flows: Principles of Operations Management w/ Student CD,9780139077753

Managing Business Process Flows: Principles of Operations Management w/ Student CD

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Edition: CD
ISBN13: 9780139077753
ISBN10: 0139077758
Format: Package
Pub. Date: 2006-01-01
Publisher(s): Prentice Hall
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Summary

This paperback text focuses on the design and management of business processes and uses this process view as the unifying paradigm to study core topics in operations management. Designed for the core operations management course at the MBA level.

Table of Contents

I. PROCESS MANAGEMENT AND STRATEGY.

1. Products, Processes, and Performance.
2. Operations Strategy and Management.

II. PROCESS FLOW MEASUREMENT.

3. Process Flow Measures.
4. Flow-Time Analysis.
5. Flow-Rate and Capacity Analysis.
6. Inventory Analysis.

III. PROCESS FLOW VARIABILITY.

7. Managing Flow Variability: Safety Inventory.
8. Managing Flow Variability: Safety Capacity.
9. Managing Flow Variability: Process Control and Capability.

IV. PROCESS INTEGRATION.

10. Process Synchronization and Improvement.

V. APPENDICES.

1. MBPF Checklist.
2. Background Material in Probability and Statistics.

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