Introduction The Poor Historian |
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xvii | |
PART ONE BASIC SKILLS: UNDERSTANDING THE PATIENT'S STORY |
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1 | (128) |
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I Attach the Same Meaning Interviewing as a Clinical Skill |
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3 | (15) |
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4 | (1) |
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Interpretation Versus Observation |
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5 | (2) |
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7 | (2) |
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Sensitivity and Specificity |
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9 | (1) |
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10 | (2) |
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12 | (2) |
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14 | (2) |
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Summary: Science and Art in Interviewing |
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16 | (2) |
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With Simple, Kindly Words Respect, Genuineness, Empathy |
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18 | (20) |
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20 | (3) |
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23 | (2) |
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25 | (1) |
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25 | (5) |
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Using Words to Identify Symptoms and Feelings |
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30 | (1) |
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31 | (5) |
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Challenges to Understanding Exactly |
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36 | (1) |
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Summary: Core Therapeutic Skills |
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36 | (2) |
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Why Should You Come to Consult Me? The Chief Complaint and Present Illness |
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38 | (23) |
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The Setting and Getting Started |
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39 | (1) |
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40 | (5) |
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45 | (7) |
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52 | (2) |
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Challenges to Eliciting the Chief Complaint and Present Illness |
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54 | (4) |
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Summary: Chief Complaint and History of the Present Illness |
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58 | (3) |
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Transforming Experience into Memory Other Active Problems, Past Medical History, and Family History |
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61 | (13) |
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62 | (1) |
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63 | (3) |
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66 | (7) |
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Summary: Other Active Problems, Past Medical History, Family History |
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73 | (1) |
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Gaining Richness and Reality The Patient Profile |
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74 | (21) |
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What Goes Into the Patient Profile? |
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75 | (1) |
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Demographics and Occupational History |
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76 | (2) |
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78 | (4) |
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82 | (1) |
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83 | (3) |
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86 | (5) |
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The Patient Profile at Work |
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91 | (2) |
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Summary: The Patient Profile |
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93 | (2) |
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No Air of Finished Knowledge The Review of Systems, Physical Examination, and Closure |
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95 | (18) |
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95 | (8) |
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Transition to the Physical Examination |
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103 | (1) |
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Conversation During the Physical Examination |
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104 | (4) |
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108 | (4) |
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Summary: The ROS, Physical Examination, and Closure |
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112 | (1) |
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I Shall Enumerate Them to You The Clinical Narrative |
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113 | (16) |
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Turning the History into the Write-Up: The Clinical Narrative |
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114 | (2) |
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Functions of the Clinical Record |
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116 | (1) |
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Format of the Clinical Record |
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117 | (5) |
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122 | (1) |
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123 | (2) |
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Communication Among Professionals |
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125 | (2) |
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Summary: The Clinical Narrative |
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127 | (2) |
PART TWO BASIC SKILLS IN PRACTICE: SPECIAL PATIENTS AND SETTINGS |
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129 | (64) |
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Headed in the Right Direction Pediatric and Adolescent Interviewing |
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131 | (12) |
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Children Versus Grown-ups: Similarities and Differences |
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132 | (1) |
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Setting the Stage for Effective Communication |
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132 | (1) |
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Talking with Patients of Different Ages |
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133 | (8) |
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Summary: Techniques for Interviewing the Young Patient |
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141 | (2) |
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A Different Silhouette Interviewing the Geriatric Patient |
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143 | (12) |
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The Style of the Interview |
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144 | (1) |
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The Content of the Interview |
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145 | (2) |
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147 | (6) |
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153 | (1) |
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Summary: Techniques for Interviewing the Elderly Patient |
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154 | (1) |
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For the Moment at Least I Actually Became Them Cultural Competence in the Interview |
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155 | (15) |
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The Patient's Values and Your Own |
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156 | (1) |
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Interviewing Patients of a Different Culture and Language |
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157 | (4) |
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Health Beliefs in the Interview |
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161 | (7) |
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Summary: Culturally Sensitive Interviewing |
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168 | (2) |
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The Real Satisfaction Communication with the Patient in the Office Setting |
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170 | (23) |
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Gaining Efficiency and Focus |
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171 | (10) |
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Specific Issues in Managed Care Settings |
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181 | (3) |
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Communicating About Prevention and Health Promotion |
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184 | (2) |
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Truthfulness and Confidentiality |
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186 | (4) |
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Summary: Communication in the Office Setting |
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190 | (3) |
PART THREE CHALLENGES IN INTERVIEWING |
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193 | (101) |
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Seal Up the Mouth of Outrage Difficult Patient-Clinician Interactions |
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195 | (25) |
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196 | (8) |
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204 | (4) |
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Difficult Feelings in the Medical Interview |
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208 | (10) |
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Summary: Diagnosing and Treating the ``Sick'' Interview |
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218 | (2) |
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Something New and Dreadful Telling Bad News |
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220 | (16) |
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Barriers to Communicating Bad News |
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221 | (4) |
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Empathy and Interaction in Telling Bad News |
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225 | (3) |
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Interviewing in Palliative Care |
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228 | (2) |
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230 | (2) |
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232 | (2) |
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Summary: Communicating Bad News |
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234 | (2) |
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A Great Many Remedies Talking with Patients About Complementary and Alternative Medicine |
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236 | (15) |
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237 | (1) |
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238 | (1) |
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239 | (2) |
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Learning about CAM in the Clinical Interview |
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241 | (5) |
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Working with the Alternatives |
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246 | (4) |
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Summary: Talking about CAM |
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250 | (1) |
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The Sum of All the General Rage Malpractice and the Clinical Interview |
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251 | (17) |
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Earning Trust Through Mastery of Basic Skills |
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252 | (2) |
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Building Blocks of a Negligence-Free Relationship |
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254 | (6) |
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260 | (3) |
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Communication Within the Health Care Team |
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263 | (1) |
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Keeping Good Records: Documentation, Documentation, Documentation |
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263 | (4) |
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Summary: Avoiding Malpractice Claims |
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267 | (1) |
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Not Through Argument but by Contagion Education and Negotiation |
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268 | (13) |
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Education: Conveying the Information |
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270 | (2) |
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272 | (7) |
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Summary: Influencing the Patient |
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279 | (2) |
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The Hunt Is On The Medical Interview at Work |
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281 | (13) |
Appendix Questionnaires to Assist History-Taking |
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294 | (3) |
Index |
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297 | |