Help your students develop the skills needed to make informed business decisions. Appropriate for all business students, Operations and Supply Chain Management, 11th Edition provides a foundational understanding of operations management processes while ensuring the quantitative topics and mathematical applications are easy for students to understand. Teach your students how to analyze processes, ensure quality, manage the flow of information and products, create value along the supply chain in a global environment, and more.

Preface vi

1 Introduction to Operations and Supply Chain Management 1

S1 Operational Decision-Making Tools: Decision Analysis 31

2 Quality Management 53

3 Statistical Process Control 109

S3 Operational Decision-Making Tools: Acceptance Sampling 155

4 Product Design 165

5 Service Design 199

6 Processes and Technology 235

7 Capacity and Facilities Design 267

S7 Operational Decision-Making Tools: Facility Location Models 307

8 Human Resources 329

S8 Operational Decision-Making Tools: Work Measurement 363

9 Project Management 381

10 Supply Chain Management Strategy and Design 437

11 Global Supply Chain Procurement and Distribution 471

S11 Operational Decision-Making Tools: Transportation and Transshipment Models 499

12 Forecasting 521

13 Inventory Management 585

S13 Operational Decision-Making Tools: Simulation 625

14 Sales and Operations Planning 643

S14 Operational Decision-Making Tools: Linear Programming 683

15 Resource Planning Systems 717

16 Lean Production Systems 759

17 Scheduling 795

Appendix A Normal Curve Areas 833

Index 835