Planning And Evaluating Library Networked Services And Resources,9781563089640

Planning And Evaluating Library Networked Services And Resources

by
ISBN13: 9781563089640
ISBN10: 1563089645
Format: Paperback
Pub. Date: 2004-12-30
Publisher(s): Libraries Unltd Inc
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Summary

This book describes techniques for evaluating services provided through library networks, including collection development, group purchases, and reference services. Providing guides for developing evaluation instruments, testing them and applying them, it is comprehensive in its treatment of evaluating network services. Featuring contributions from some of the leaders in the area of e-metrics (Oliver Pesh, Ebsco; Judith Hiott, Houston Public; Jeff Shim, ARL e-metrics; and Chuck McClure) this book is an integrated, updated knowledge base of events in this area since 1998. It also provides a great deal of experiential knowledge concerning what libraries should do, plan for, and use in e-metrics.

Table of Contents

Illustrations vii
Preface xi
1 NETWORK SERVICE AND RESOURCE EVALUATION PLANNING
1(22)
John Carlo Bertot
2 SELECTING EVALUATION APPROACHES FOR A NETWORKED ENVIRONMENT
23(26)
John Carlo Bertot and J.T. Snead
3 METHODS AND TOOLS FOR ASSESSING NETWORK SERVICES AND RESOURCES
49(46)
John Carlo Bertot
4 E-METRICS AND PERFORMANCE INDICATORS: AVAILABILITY AND USE
95(92)
John Carlo Bertot
5 NEEDS ASSESSMENT
187(36)
Denise M. Davis
6 REQUESTS FOR PROPOSALS, LICENSES, AND CONTRACTS: ASSESSING NEGOTIATED AGREEMENTS FOR NETWORK-BASED COLLECTIONS AND SERVICES
223(18)
Denise M. Davis
7 POLICIES TO ENSURE USE OF AND ACCESS TO NETWORK-BASED SERVICES AND RESOURCES
241(22)
Denise M. Davis and John Carlo Bertot
8 RESOURCE ALLOCATION IN THE NETWORKED ENVIRONMENT
263(28)
Judith Hiott and Syma Zerkow
9 GETTING THE MOST OUT OF VENDOR-SUPPLIED USAGE STATISTICS
291(24)
Wonsik Shim
10 USAGE STATISTICS FROM THE VENDOR'S PERSPECTIVE 315(18)
Oliver Pesch
11 KEY ISSUES, THEMES, AND FUTURE DIRECTIONS FOR EVALUATING NETWORKED SERVICES 333(16)
Charles R. McClure
Index 349(4)
About the Editors and Contributors 353

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