Norbert Bieberstein is a solution architect for the IBM Enterprise Integration team and is responsible for the team's worldwide communication. In his dual role, he gained first-hand experiences from customer projects in various industries striving to migrate to SOA-based On Demand solutions. He currently is completing his MBA at Henley Management College in the United Kingdom. In his communication role, he is delivering insight and best practices to IBM and customers in various forms. Norbert co-authored the IBM Redbooks Introduction to Grid Computing with Globus (SG24-6895-01) and Enabling Applications for Grid Computing with Globus (SG24-6936-00), wrote the textbook CASE-Tools (ISBN: 3446175261), and published several magazine articles on various IT topics. Norbert also worked as a technology manager in the IBM software partner organization, where he led the IBM OMG delegation during UML definition. He also acted as a software engineering (CASE) consultant to the IBM software development labs. Norbert has more than 25 years of experience in information technology and computer sciences. Before joining IBM in 1989, he was an application developer for a regional CIM provider and worked as scientific programmer at Aachen University of Technology (RWTH), where he received his masters in mathematics and geography. He also holds teacher's degrees for higher education in Germany. He lives with his family near Düsseldorf, Germany.

Sanjay Bose is the Design Center leader for the IBM Enterprise Integration team. He has more than 12 years of IT industry experience, primarily focused on creating product architecture and design, articulating technical strategy, and designing enterprise application systems using distributed technologies. He currently leads the design center to identify IBM software portfolio requirements and to develop solution components and assets by engaging enterprise clients and IBM software product development laboratories. His areas of expertise include service-oriented architecture, enterprise service bus, Web services, J2EE, and e-business technologies. Sanjay also worked in product development on the WebSphere Application Server and the WebSphere Portal Server. He has published several technical papers and also has contributed to industry specifications and standards. Sanjay received his bachelor's degree in computer science and engineering from the Indian Institute of Technology (IIT) in Mumbai, India and has completed MBA coursework at the Tepper School of Business, Carnegie Mellon University. He lives and works in Pittsburgh, Pennsylvania.

Marc Fiammante is an IBM Distinguished Engineer, elected to the IBM Academy of Technology in 2003, with wide experience in large project architecture and software development on multiple environments. He is the chief architect of the European, Middle East, Africa, and Asia-Pacific Enterprise Integration Solutions team. Marc has 21 years of experience in IT. He has filed several software domain patents and has published several articles related to e-business technologies. He leads architecture teams in major industry projects. He has architectural and technical expertise with service-oriented architecture, Web services, enterprise application integration, and e-business and object-oriented technologies, including a number of software middleware systems, programming languages, and standards. Marc is a graduate engineer of the Ecole Centrale de Paris.

Keith Jones, PhD, is currently a leading IT architect at IBM Enterprise Integration Solutions, where he focuses on the definition and implementation of service-oriented architectures with leading-edge customers. He has 30 years of experience in the IT industry as a systems engineer, software developer, strategist, systems architect, and author of many middleware publications. Keith's professional interests center on building transactional, message-oriented, and service-oriented middleware infrastructures in support of business processes in a wide range of customer environments. Most recently, these have included infrastructures at major financial services, retail services, automotive manufacturing, online media, and auction enterprises. Keith has a PhD in chemistry and lives with his family in Boulder, Colorado.

Rawn Shah is the Community Editor (and, formerly, the SOA and Web services Zone Editor) for IBM developerWorks. Rawn has 12 years of experience in the IT industry, serving in various roles including positions as a network administrator, an application developer, a vice president of a regional Internet service provider, a columnist, an author, and an editor. He has written more than 280 articles for dozens of technology magazines, including CNN.com, NetworkWorld, JavaWorld, NC World, Windows TechEdge, and LinuxWorld, and he was directly involved in the release of the industry-leading publications JavaWorld and LinuxWorld in the mid-1990s. His interests lie in finding new ways for facilitating the communication and collaboration of technical ideas and processes between distributed audiences and transferring this knowledge in meaningful ways to nontechnical audiences such as business teams. He and his family currently reside in Tucson, Arizona.

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