Solutions Tools and Strategies for Schools

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Format: Paperback
Pub. Date: 2002-05-14
Publisher(s): R&L Education
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Summary

This easy-to-read book integrates research and performance-based concepts in order to demystify and debunk the conventional wisdom about education. For many years, education has been beset by myths -- myths that it can't be fixed with new concepts, that it takes specialists to diagnose what's wrong, that research doesn't reflect the real world, that the lessons of business cannot be generalized to education. This book takes on these misunderstandings and shows precisely what educators may do in order to overcome them.

Table of Contents

Forewordp. xi
It Integrates What Is Known--Research-and Performance-Based Concepts and Tools--To Define and Make Education in the United States Workp. xi
It Is Easy to Readp. xii
If Followed, One Could Transform Schools from Places Where Kids Simply Go to Places Where Kids Learn and Performp. xiii
The First Day of School: From the Business World into the Classroomp. xv
Introductionp. 1
Through the Looking Glassp. 1
Quality: An Idea Whose Time Has Finally Comep. 2
Framing the Issuesp. 4
Solutions for Our Timep. 7
Why This Dismal Picture?p. 8
Talk--A Solutions Toolp. 12
A Case Study: The Florida Governor's Commissionp. 14
A Historical Perspectivep. 15
Putting the Focus on Schoolsp. 16
Can Schools Change?p. 17
What's Coming?p. 18
Notesp. 19
Follow the Money Trailp. 20
The Illusion of a Monopolyp. 24
Finding New Approaches to Financing Schoolsp. 27
How Does the School District Follow the Money?p. 29
Putting School Results on the Linep. 30
From the Desk of the Principalp. 32
Toward Actionsp. 32
Notesp. 33
Student-Centered School Management and Technologyp. 34
Teacher Education for K--12 Student-Centered Classroomsp. 36
Problem-Based Learningp. 36
What Is Problem-Based Learning?p. 37
The Payoffs?p. 38
Where Does Technology Fit in Student-Centered Schools?p. 39
Logistical Support for the Teaching and Learning Processp. 41
Data Drives School Improvementp. 45
The Stage Is Setp. 46
Notesp. 47
Why Student-Center the School?p. 48
Focus on School Accountabilityp. 49
To Achieve System Improvementp. 50
To Gauge Reliabilityp. 52
Why Are We So Sure Classroom Teaching Is Often Unreliable?p. 53
General Measurement Considerationsp. 54
Performance Measurementp. 54
The Nature of Measurementp. 54
Why We Find Unreliable Classroom Teaching Distressingp. 56
Student-Centered Schools Where Unreliability Is Not a Problemp. 57
Can "Expert Instruction" Be Clearly Defined?p. 57
Stakeholders Know Reliable Classroom Teaching When They See Itp. 58
To Strengthen Educational Systemsp. 59
To Reinforce Instructional Systemsp. 60
To Remove System Constraintsp. 60
To Clear up Perplexing Systemsp. 63
Fostering Student-Centered Improvementp. 64
Notesp. 65
Performance Managementp. 66
The Backdrop to Changep. 66
Parents Are Running out of Patiencep. 67
The Likely Future Scenariop. 72
Good Practice, Poor Practice, and Malpractice in Educationp. 73
Using the Right Tools to Do the Right Jobp. 75
The Meaning of Toolsp. 76
Tools for Teamworkp. 76
Starting with the Balanced Scorecardp. 78
Measurement-Based Performance Managementp. 79
Outcome Metricsp. 80
Management by Factp. 81
Processes Lead the Wayp. 83
The Measurement Processesp. 84
Responses to Objections for Deploying the BSC and Quality Processesp. 84
Dealing with Common Mistakesp. 87
A Short Story Worth Repeatingp. 88
Summing up the BSCp. 89
Notesp. 90
Customer Relationship Management in Educationp. 92
Who Is the School Customer?p. 92
Breaking down Barriers and Building Relationshipsp. 93
New Challenges Need a Proven Approachp. 94
Relying on the Expertsp. 94
What Is Not CRM?p. 95
Lessons Learned in CRMp. 97
CRM Case Studiesp. 98
Using Technologyp. 103
A Monopoly Agency Restores the Trustp. 105
Serving the Public Can Only Get Tougherp. 109
Notesp. 111
The Right Data Guides Student-Centered Decision Makingp. 112
Data Warehousing for School Improvementp. 112
Raise the Ceiling Not Lower the Floor--Data Expectations for Studentsp. 113
Clear and Explicit Goalsp. 113
What Is Data Warehouse and What Are Its Intentions?p. 114
Summary of DW Benefitsp. 114
DW Componentsp. 115
The Enterprise-Wide Strategic Data Approachp. 119
User Needsp. 122
Concerns for Securityp. 122
User Interfacesp. 123
Implementing the DWp. 124
Blueprints for Building a DWp. 124
Notesp. 125
The College of Engineering Helps Bring Education into the Twenty-First Centuryp. 126
Applying Engineering Principles to Classroom Teachingp. 126
Insights into the Nature of Engineeringp. 128
The Engineering Way of Thinkingp. 128
Changing Toxic Assumptions about Schoolingp. 129
An Engineering Mind-Set Approach to Aptitudep. 130
Modifying Educator Expectations through the Engineering Mind-Setp. 132
Changing Student Expectationsp. 135
Changing Public Expectationsp. 135
Engineering for Greater Capability in the Public Schoolsp. 136
Benefits of an Educational Engineering Mind-Setp. 137
Student Benefitsp. 137
Teacher Benefitsp. 138
Benefits for School Administratorsp. 139
Benefits of the Educational Engineering Frame of Referencep. 140
Case Studies in Engineering and Education Collaborationp. 141
The Challenge to Public Educationp. 144
School Performance Management through Engineering Thinkingp. 145
Notesp. 146
Quality and Performance Management Initiatives around the Globep. 148
The Pros and Cons of ISO 9000 for Schoolsp. 150
American Schools Follow Graduallyp. 151
Tangible Benefitsp. 151
A Matter of Judgment--True Storyp. 153
Maybe We're Starting the ISO Campaign at the Wrong Endp. 154
A Whole Town Earns ISO 9000 Certificationp. 155
Quality Starts with Caringp. 158
Notesp. 159
Benchmarking for World-Class Schoolsp. 160
What Is Benchmarking for Schools?p. 160
Why Benchmark a School?p. 161
What School Benchmarking Isp. 161
What School Benchmarking Is Notp. 163
Details of the Benchmarking Processp. 165
Where to Look for Benchmark Modelsp. 167
Possibilities for Improving Educationp. 168
On the Subject of Changep. 168
Conducting the Benchmarking Site Visitp. 169
Benchmark: Good Researchp. 170
Benchmark: Reliable Teaching and School Effectivenessp. 171
Benchmark: Processes That drive Performancep. 172
Benchmark: Essentials of Effective Schoolsp. 172
The Spirit of Organizational Changep. 173
Identifying Low-Performing Schoolsp. 175
Benchmark Principles for Reliable Schoolsp. 177
Benchmarking Case Studiesp. 178
U.S. Schools Accept Singapore Math Booksp. 180
Policy Voids Blocking School Improvementp. 181
Notesp. 187
Conclusion: Education and the Future of the Nationp. 188
Precipitating Change: Starting an Epidemicp. 190
Notesp. 191
Afterwordp. 192
Benchmarking the Comer School Improvement Processp. 197
State of Hawaii Act 272 Student-Centered Schools: Summaryp. 212
Minneapolis Public Schools' School-Based Management and School Improvement Plansp. 215
The School Benchmark Principlesp. 231
New Jersey Permanent Statutes Title 18A 7A14.4: Level I District May Apply for Alternative Program of Monitoring, Evaluationp. 236
State of Washington Quality Initiative 97-03 Executive Order: Quality Improvementp. 238
State of Washington Balanced Scorecard Application: Department of Personnel Scorecard--Overall Priorities FY 2001p. 241
Eighth-Grade Final Exam--1895p. 244
Bibliographyp. 247
About the Authorsp. 252
Table of Contents provided by Syndetics. All Rights Reserved.

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