Using Benchmarking to Inform Practice in Higher Education: New Directions for Higher Education, No. 118

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Format: Paperback
Pub. Date: 2002-07-01
Publisher(s): Jossey-Bass
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Summary

Declining confidence in the academy, combined with increasing scrutiny of higher education by funding agencies, legislators, and the public, is driving academic leaders to better demonstrate the extent to which their colleges and universities are meeting goals. Benchmarking, a tool that has been used for years in industry, is one approach higher education leaders can use to measure the extent to which institutional objectives are being met.This volume provides different perspective on the application of benchmarking in higher education. The authors present conceptual overviews and organizational examples of how benchmarking can be used in colleges and universities. Our expectation is that the reader will develop an appreciation of benchmarking as an administrative tool, including a greater awareness of its strengths and limitations. Administrators or faculty members in higher education will be able to develop their own strategies for using benchmarking in their practice.This is the 118th issue of the Jossey-Bass series New Directions for Higher Education.

Table of Contents

Editors' Notes 1(4)
Barbara E. Bender
John H. Schuh
Developing More Adaptive, Innovative, and Interactive Organizations
5(24)
Marya L. Doerfel
Brent D. Ruben
The Integrated Postsecondary Education Data System
29(10)
John H. Schuh
Using Benchmarking to Influence Tuition and Fee Decisions
39(26)
Loren W. Loomis Hubbell
Robert J. Massa
Lucie Lapovshy
Penn State Joins the Big Ten and Learns to Benchmark
65(14)
Robert Secor
Benchmarking Distance Education
79(14)
Richard J. Novak
Benchmarking by State Higher Education Boards
93(10)
Robert J. Barak
Charles R. Kniker
Benchmarking in Student Affairs
103(10)
Robert E. Mosier
Gary J. Schwarzmueller
Benchmarking as an Administrative Tool for Institutional Leaders
113(8)
Barbara E. Bender
Index 121

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