Warehouse Management : A Complete Guide to Improving Efficiency and Minimizing Costs in the Modern Warehouse
by Richards, Gwynne-
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Summary
Author Biography
Table of Contents
| List of figures | p. xii |
| List of tables | p. xv |
| Acknowledgements | p. xvii |
| Introduction | p. 1 |
| p. 5 | |
| The role of the warehouse | p. 7 |
| Introduction | p. 7 |
| Types of warehouse operation | p. 9 |
| Why do we hold stock? | p. 14 |
| Supply chain trends affecting warehouses | p. 18 |
| The growth of e-fulfilment and its effect on the warehouse | p. 19 |
| Refrigerated warehouses (by Chris Sturman) | p. 20 |
| Materials handling and storage in a temperature-controlled environment | p. 20 |
| Energy management and plant maintenance | p. 22 |
| Stock management and housekeeping | p. 23 |
| Health and safety issues | p. 24 |
| Transportation issues | p. 24 |
| Summary and conclusion | p. 25 |
| Role of the warehouse manager | p. 26 |
| Introduction | p. 26 |
| Warehouse trade-offs | p. 28 |
| The warehouse manager's challenges | p. 29 |
| People management | p. 32 |
| Challenges | p. 34 |
| Attracting and retaining warehouse employees | p. 37 |
| An ageing and constantly changing workforce | p. 37 |
| Operating hours | p. 38 |
| Training | p. 40 |
| Summary and conclusion | p. 40 |
| p. 41 | |
| Warehouse processes: receiving and put-away | p. 43 |
| Introduction | p. 43 |
| Receiving | p. 44 |
| Pre-receipt | p. 45 |
| In-handling | p. 50 |
| Preparation | p. 50 |
| Offloading | p. 51 |
| Checking | p. 53 |
| Cross docking | p. 55 |
| Recording | p. 56 |
| Quality control | p. 57 |
| Put-away | p. 57 |
| Summary and conclusion | p. 58 |
| Warehouse processes: pick preparation | p. 59 |
| Introduction | p. 59 |
| Preparation | p. 60 |
| Warehouse layout | p. 70 |
| Summary and conclusion | p. 72 |
| Picking strategies and equipment | p. 73 |
| Introduction | p. 73 |
| Picker to goods | p. 75 |
| Goods to picker | p. 78 |
| Automated picking | p. 82 |
| Handling equipment | p. 86 |
| Storage equipment | p. 90 |
| Summary and conclusion | p. 98 |
| Order-picking methods | p. 99 |
| Introduction | p. 99 |
| Paper pick lists | p. 99 |
| Pick by label | p. 100 |
| Pick by voice | p. 100 |
| Barcode scanning | p. 107 |
| Radio frequency identification | p. 110 |
| Pick by light/pick to light | p. 112 |
| Put to light | p. 114 |
| Comparisons | p. 116 |
| Cost of errors | p. 116 |
| Deciding on type of picking system and equipment | p. 118 |
| Summary and conclusion | p. 119 |
| Warehouse processes from replenishment to despatch | p. 120 |
| Introduction | p. 120 |
| Replenishment | p. 120 |
| Value-adding services | p. 121 |
| Indirect activities | p. 122 |
| Stock management | p. 123 |
| Stock or inventory counting | p. 125 |
| Cycle counting or perpetual inventory counts | p. 125 |
| The count itself | p. 126 |
| Security | p. 127 |
| Returns processing | p. 128 |
| Despatch | p. 131 |
| Role of the driver | p. 133 |
| Summary and conclusion | p. 133 |
| p. 135 | |
| Warehouse management systems | p. 137 |
| Introduction | p. 137 |
| Why does a company need a WMS? | p. 138 |
| Choosing a WMS | p. 139 |
| The process | p. 140 |
| Selecting the right WMS | p. 140 |
| What to look for in a system | p. 143 |
| Selecting a partner | p. 145 |
| Before the final decision | p. 146 |
| Implementation | p. 146 |
| Software as a service | p. 147 |
| Cloud computing | p. 147 |
| Summary and conclusion | p. 149 |
| Warehouse layout | p. 150 |
| Introduction | p. 150 |
| Data gathering | p. 151 |
| Space calculations | p. 152 |
| Aisle width | p. 158 |
| Other space | p. 159 |
| Warehouse layout examples | p. 159 |
| Finding additional space | p. 161 |
| Summary and conclusion | p. 162 |
| Storage and handling equipment | p. 163 |
| Introduction | p. 163 |
| Storage equipment | p. 163 |
| Storage options | p. 165 |
| Very high bay warehouses | p. 173 |
| Other storage media | p. 177 |
| Warehouse handling equipment | p. 179 |
| Vertical and horizontal movement | p. 183 |
| Automated storage and retrieval systems (AS/RS) | p. 187 |
| Specialized equipment | p. 187 |
| Recent technical advances | p. 189 |
| Summary and conclusion | p. 191 |
| p. 193 | |
| Resourcing a warehouse | p. 195 |
| Introduction | p. 195 |
| Processing activities | p. 195 |
| Other factors | p. 210 |
| Summary and conclusion | p. 211 |
| Warehouse costs | p. 212 |
| Introduction | p. 212 |
| Types of costs | p. 213 |
| Return on investment (ROI) | p. 214 |
| Traditional versus activity-based costing systems | p. 216 |
| Charging for shared-user warehouse services | p. 220 |
| Logistics charging methods | p. 224 |
| Hybrid | p. 226 |
| Summary and conclusion | p. 226 |
| p. 227 | |
| Performance management | p. 229 |
| Introduction | p. 229 |
| Why do we need to measure? | p. 230 |
| What should we be measuring? | p. 230 |
| How to choose the right performance measures | p. 235 |
| Traditional productivity measures | p. 236 |
| New performance metrics | p. 238 |
| Hard and soft measures | p. 241 |
| Integrated performance models | p. 242 |
| Benchmarking | p. 243 |
| Balanced scorecard | p. 246 |
| Summary and conclusion | p. 249 |
| Outsourcing | p. 250 |
| Introduction | p. 250 |
| The outsourcing decision | p. 252 |
| Core activity/core competence | p. 254 |
| Improvement in customer service | p. 254 |
| Cost reduction | p. 255 |
| Labour relations | p. 255 |
| Financial strategy | p. 255 |
| Flexibility | p. 256 |
| Role of third-party contractors | p. 256 |
| Preparing to outsource | p. 257 |
| Choosing the right partner | p. 258 |
| The transition | p. 261 |
| Managing a third-party relationship | p. 261 |
| Why contracts fail | p. 261 |
| The future of outsourcing | p. 263 |
| Summary and conclusion | p. 266 |
| p. 267 | |
| Health and safety | p. 269 |
| Introduction | p. 269 |
| Risk assessments | p. 271 |
| Layout and design | p. 275 |
| Fire safety | p. 276 |
| Slips and trips | p. 277 |
| Manual handling | p. 277 |
| Working at height | p. 277 |
| Vehicles | p. 278 |
| Forklift trucks | p. 279 |
| Warehouse equipment legislation | p. 281 |
| First aid | p. 281 |
| Summary and conclusion | p. 282 |
| The warehouse and the environment | p. 283 |
| Introduction | p. 283 |
| Legislation | p. 284 |
| Warehouse energy usage | p. 284 |
| Energy production | p. 287 |
| The environment and waste | p. 288 |
| Packaging | p. 289 |
| Pallets | p. 291 |
| Stretch wrap | p. 291 |
| Cartons | p. 292 |
| Labelling | p. 292 |
| Product waste | p. 292 |
| Waste disposal | p. 292 |
| Hazardous waste | p. 292 |
| Forklift trucks | p. 293 |
| Summary and conclusion | p. 293 |
| p. 295 | |
| The warehouse of the future | p. 297 |
| Introduction | p. 297 |
| Context | p. 297 |
| Views of the future: the landscape | p. 298 |
| Lean warehousing | p. 301 |
| Views of the future: the warehouse | p. 302 |
| Scenario One | p. 304 |
| Scenario Two | p. 304 |
| Other advances | p. 306 |
| Summary and conclusion | p. 306 |
| References | p. 308 |
| Useful websites | p. 312 |
| Glossary | p. 313 |
| Index | p. 317 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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