PART ONE Management and Managers

Chapter One

The Management Process Today

Chapter Two

Values, Attitudes, Emotions, and Culture: The Manager as a Person

PART TWO The Environment of Management

Chapter Three

Managing Ethics and Diversity

Chapter Four

Managing in the Global Environment

PART THREE Planning, Decision Making, and Competitive Advantage

Chapter Five

Decision Making, Learning, Creativity, and Entrepreneurship

Chapter Six

Planning, Strategy, and Competitive Advantage

PART FOUR Organizing and Change

Chapter Seven

Designing Organizational Structure

Chapter Eight

Control, Change, and Entrepreneurship

PART FIVE Leading Individuals and Groups

Chapter Nine

Motivation

Chapter Ten

Leaders and Leadership

Chapter Eleven

Effective Team Management

Chapter Twelve

Building and Managing Human Resources

PART SIX Controlling Essential Activities and Processes

Chapter Thirteen

Communication and Information Technology Management

Chapter Fourteen

Operations Management: Managing Vital Operations and Processes