Preface |
|
xii | |
|
PART ONE FOUNDATIONS OF INTERPERSONAL COMMUNICATION |
|
|
|
|
1 | (26) |
|
|
2 | (4) |
|
|
3 | (1) |
|
|
4 | (1) |
|
|
4 | (1) |
|
|
5 | (1) |
|
The Communication Process |
|
|
6 | (8) |
|
|
6 | (1) |
|
Insights from the Communication Model |
|
|
6 | (3) |
|
|
9 | (4) |
|
Communication Misconceptions |
|
|
13 | (1) |
|
Interpersonal Communication Defined |
|
|
14 | (5) |
|
Quantitative and Qualitative Definitions |
|
|
14 | (2) |
|
Personal and Impersonal Communication: A Matter of Balance |
|
|
16 | (1) |
|
Interpersonal Communication and Technology |
|
|
17 | (2) |
|
|
19 | (4) |
|
Communication Competence Defined |
|
|
19 | (2) |
|
Characteristics of Competent Communication |
|
|
21 | (2) |
|
|
23 | (1) |
|
|
24 | (3) |
|
Communication and the Self |
|
|
27 | (26) |
|
Communication and the Self-Concept |
|
|
28 | (13) |
|
How the Self-Concept Develops |
|
|
29 | (3) |
|
Characteristics of the Self-Concept |
|
|
32 | (5) |
|
The Self-Fulfilling Prophecy and Communication |
|
|
37 | (3) |
|
Changing Your Self-Concept |
|
|
40 | (1) |
|
Presenting the Self: Communication as Identity Management |
|
|
41 | (9) |
|
Public and Private Selves |
|
|
41 | (1) |
|
Characteristics of Identity Management |
|
|
42 | (3) |
|
|
45 | (1) |
|
How Do We Manage Impressions? |
|
|
46 | (2) |
|
Identity Management and Honesty |
|
|
48 | (2) |
|
|
50 | (1) |
|
|
50 | (3) |
|
|
53 | (28) |
|
|
54 | (6) |
|
|
55 | (1) |
|
|
55 | (3) |
|
|
58 | (1) |
|
|
59 | (1) |
|
|
60 | (7) |
|
|
60 | (2) |
|
|
62 | (1) |
|
|
63 | (3) |
|
|
66 | (1) |
|
Common Tendencies in Perception |
|
|
67 | (4) |
|
We Judge Ourselves More Charitably than We Do Others |
|
|
68 | (1) |
|
We Are Influenced by Our Expectations |
|
|
68 | (1) |
|
We Are Influenced by the Obvious |
|
|
69 | (1) |
|
We Cling to First Impressions |
|
|
69 | (1) |
|
We Assume Others Are Like Us |
|
|
70 | (1) |
|
We Favor Negative Impressions |
|
|
70 | (1) |
|
Perceiving Others More Accurately |
|
|
71 | (6) |
|
|
71 | (1) |
|
|
72 | (5) |
|
|
77 | (1) |
|
|
77 | (4) |
|
PART TWO CREATING AND RESPONDING TO MESSAGES |
|
|
|
|
81 | (30) |
|
|
82 | (5) |
|
|
82 | (1) |
|
Language Is Rule-Governed |
|
|
83 | (1) |
|
|
84 | (3) |
|
|
87 | (6) |
|
|
87 | (1) |
|
|
88 | (1) |
|
Affiliation, Attraction, and Interest |
|
|
89 | (1) |
|
|
90 | (1) |
|
|
91 | (2) |
|
Uses (and Abuses) of Language |
|
|
93 | (9) |
|
|
93 | (5) |
|
The Language of Responsibility |
|
|
98 | (3) |
|
|
101 | (1) |
|
Male and Female Language Use |
|
|
102 | (9) |
|
|
103 | (1) |
|
Reasons for Communicating |
|
|
103 | (1) |
|
|
104 | (1) |
|
|
105 | (2) |
|
|
107 | (1) |
|
|
108 | (3) |
|
|
111 | (30) |
|
Nonverbal Communication Defined |
|
|
112 | (1) |
|
Characteristics of Nonverbal Communication |
|
|
113 | (5) |
|
All Behavior Has Communicative Value |
|
|
113 | (1) |
|
Nonverbal Communication Is Primarily Relational |
|
|
114 | (2) |
|
Nonverbal Communication Is Ambiguous |
|
|
116 | (1) |
|
Nonverbal Communication Is Influenced by Culture |
|
|
117 | (1) |
|
Functions of Nonverbal Communication |
|
|
118 | (4) |
|
|
118 | (1) |
|
|
118 | (1) |
|
Complementing and Accenting |
|
|
119 | (1) |
|
|
119 | (1) |
|
|
119 | (1) |
|
|
120 | (2) |
|
Types of Nonverbal Communication |
|
|
122 | (15) |
|
|
122 | (1) |
|
|
123 | (1) |
|
|
124 | (2) |
|
|
126 | (2) |
|
Proxemics and Territoriality |
|
|
128 | (3) |
|
|
131 | (1) |
|
|
132 | (1) |
|
|
132 | (4) |
|
|
136 | (1) |
|
|
137 | (1) |
|
|
137 | (4) |
|
|
141 | (30) |
|
The Importance of Listening |
|
|
142 | (1) |
|
|
143 | (1) |
|
The Challenge of Listening |
|
|
144 | (3) |
|
|
144 | (1) |
|
|
144 | (2) |
|
All Listeners Do Not Receive the Same Message |
|
|
146 | (1) |
|
|
146 | (1) |
|
|
147 | (2) |
|
|
147 | (1) |
|
|
148 | (1) |
|
|
148 | (1) |
|
|
149 | (1) |
|
|
149 | (1) |
|
Types of Listening Responses |
|
|
149 | (16) |
|
|
150 | (1) |
|
|
151 | (3) |
|
|
154 | (3) |
|
|
157 | (1) |
|
|
158 | (2) |
|
|
160 | (2) |
|
|
162 | (2) |
|
|
164 | (1) |
|
|
165 | (1) |
|
|
165 | (2) |
|
|
167 | (4) |
|
|
171 | (28) |
|
|
172 | (3) |
|
|
172 | (1) |
|
|
173 | (1) |
|
Cognitive Interpretations |
|
|
173 | (1) |
|
|
174 | (1) |
|
|
175 | (1) |
|
First-Order and Second-Order Emotions |
|
|
175 | (1) |
|
Primary and Mixed Emotions |
|
|
175 | (1) |
|
Intense and Mild Emotions |
|
|
176 | (1) |
|
Influences on Emotional Expression |
|
|
176 | (5) |
|
|
176 | (1) |
|
|
177 | (1) |
|
Biological Sex and Gender |
|
|
178 | (1) |
|
|
179 | (1) |
|
|
180 | (1) |
|
|
180 | (1) |
|
|
181 | (1) |
|
Guidelines for Expressing Emotions |
|
|
181 | (5) |
|
|
182 | (1) |
|
|
182 | (1) |
|
|
182 | (2) |
|
Recognize the Difference between Feeling and Acting |
|
|
184 | (1) |
|
Accept Responsibility for Your Feelings |
|
|
185 | (1) |
|
Choose the Best Time and Place to Express Your Feelings |
|
|
185 | (1) |
|
Managing Difficult Emotions |
|
|
186 | (9) |
|
Facilitative and Debilitative Emotions |
|
|
186 | (1) |
|
|
|
|
187 | (2) |
|
Irrational Thinking and Debilitative Emotions |
|
|
189 | (5) |
|
Minimizing Debilitative Emotions |
|
|
194 | (1) |
|
|
195 | (1) |
|
|
196 | (3) |
|
PART THREE DIMENSIONS OF INTERPERSONAL RELATIONSHIPS |
|
|
|
Dynamics of Interpersonal Relationships |
|
|
199 | (32) |
|
Why We Form Relationships |
|
|
201 | (4) |
|
|
201 | (1) |
|
|
201 | (2) |
|
|
203 | (1) |
|
|
203 | (1) |
|
|
204 | (1) |
|
|
205 | (1) |
|
|
205 | (1) |
|
Communication and Relational Dynamics |
|
|
205 | (14) |
|
Developmental Models of Interpersonal Relationships |
|
|
205 | (8) |
|
Dialectical Perspectives on Relational Dynamics |
|
|
213 | (5) |
|
Characteristics of Relational Development |
|
|
218 | (1) |
|
Communicating about Relationships |
|
|
219 | (1) |
|
Content and Relational Messages |
|
|
219 | (1) |
|
Expression of Relational Messages |
|
|
220 | (1) |
|
Compliance Gaining in Interpersonal Relationships |
|
|
220 | (7) |
|
Types of Compliance-Gaining Strategies |
|
|
221 | (4) |
|
Which Strategy to Choose? |
|
|
225 | (2) |
|
|
227 | (1) |
|
|
228 | (3) |
|
Intimacy and Distance in Relationships |
|
|
231 | (34) |
|
Intimacy and Distance: Striking a Balance |
|
|
232 | (3) |
|
|
232 | (1) |
|
|
233 | (1) |
|
The Dialectics of Intimacy and Distance |
|
|
234 | (1) |
|
Influences on Intimacy and Distance |
|
|
235 | (4) |
|
Male and Female Intimacy Styles |
|
|
236 | (2) |
|
Cultural Influences on Intimacy |
|
|
238 | (1) |
|
Self-Disclosure in Relationships |
|
|
239 | (12) |
|
A Definition of Self-Disclosure |
|
|
240 | (2) |
|
Degrees of Self-Disclosure |
|
|
242 | (2) |
|
A Model of Self-Disclosure |
|
|
244 | (2) |
|
Risks and Benefits of Self-Disclosure |
|
|
246 | (5) |
|
Alternatives to Self-Disclosure |
|
|
251 | (7) |
|
|
252 | (3) |
|
|
255 | (2) |
|
|
257 | (1) |
|
|
257 | (1) |
|
Guidelines for Self-Disclosure |
|
|
258 | (2) |
|
Is the Other Person Important to You? |
|
|
258 | (1) |
|
Is the Risk of Disclosing Reasonable? |
|
|
258 | (1) |
|
Is the Self-Disclosure Appropriate? |
|
|
258 | (1) |
|
Is the Disclosure Relevant to the Situation at Hand? |
|
|
259 | (1) |
|
Is the Disclosure Reciprocated? |
|
|
259 | (1) |
|
Will the Effect Be Constructive? |
|
|
260 | (1) |
|
Is the Self-Disclosure Clear and Understandable? |
|
|
260 | (1) |
|
|
260 | (1) |
|
|
261 | (4) |
|
|
265 | (30) |
|
What Is Communication Climate? |
|
|
266 | (1) |
|
How Communication Climates Develop |
|
|
266 | (10) |
|
Levels of Message Confirmation |
|
|
267 | (6) |
|
|
273 | (2) |
|
|
275 | (1) |
|
Creating Positive Climates |
|
|
276 | (7) |
|
Evaluation versus Description |
|
|
277 | (2) |
|
Control versus Problem Orientation |
|
|
279 | (1) |
|
Strategy versus Spontaneity |
|
|
279 | (1) |
|
Neutrality versus Empathy |
|
|
280 | (1) |
|
Superiority versus Equality |
|
|
281 | (1) |
|
Certainty versus Provisionalism |
|
|
282 | (1) |
|
Transforming Negative Climates |
|
|
283 | (8) |
|
|
283 | (4) |
|
|
287 | (4) |
|
|
291 | (1) |
|
|
291 | (4) |
|
|
295 | (32) |
|
|
296 | (2) |
|
|
296 | (1) |
|
Perceived Incompatible Goals |
|
|
297 | (1) |
|
|
297 | (1) |
|
|
297 | (1) |
|
|
297 | (1) |
|
Functional and Dysfunctional Conflicts |
|
|
298 | (4) |
|
Integration versus Polarization |
|
|
299 | (1) |
|
Cooperation versus Opposition |
|
|
299 | (1) |
|
Confirmation versus Disconfirmation |
|
|
300 | (1) |
|
Agreement versus Coercion |
|
|
300 | (1) |
|
De-escalation versus Escalation |
|
|
300 | (1) |
|
|
301 | (1) |
|
Foresight versus Shortsightedness |
|
|
301 | (1) |
|
Positive versus Negative Results |
|
|
301 | (1) |
|
Individual Conflict Styles |
|
|
302 | (6) |
|
|
303 | (1) |
|
|
304 | (1) |
|
|
305 | (1) |
|
|
305 | (1) |
|
|
306 | (1) |
|
|
307 | (1) |
|
Conflict in Relational Systems |
|
|
308 | (3) |
|
Complementary, Symmetrical, and Parallel Styles |
|
|
308 | (2) |
|
Intimate and Aggressive Styles |
|
|
310 | (1) |
|
|
310 | (1) |
|
Variables in Conflict Styles |
|
|
311 | (4) |
|
Biological Sex and Gender |
|
|
312 | (1) |
|
|
313 | (2) |
|
Methods of Conflict Resolution |
|
|
315 | (9) |
|
|
315 | (2) |
|
|
317 | (1) |
|
|
318 | (1) |
|
|
319 | (5) |
|
|
324 | (1) |
|
|
325 | (2) |
|
PART FOUR CONTEXTS OF INTERPERSONAL COMMUNICATION |
|
|
|
Culture and Communication |
|
|
327 | (26) |
|
|
329 | (3) |
|
|
329 | (1) |
|
Intercultural Communication |
|
|
329 | (1) |
|
Interpersonal and Intercultural Communication |
|
|
330 | (2) |
|
Cultural Values and Norms |
|
|
332 | (6) |
|
|
332 | (1) |
|
Individualism versus Collectivism |
|
|
333 | (1) |
|
|
334 | (2) |
|
|
336 | (1) |
|
Achievement versus Nurturing |
|
|
337 | (1) |
|
|
338 | (8) |
|
|
338 | (4) |
|
|
342 | (1) |
|
|
343 | (3) |
|
Developing Intercultural Communication Competence |
|
|
346 | (4) |
|
|
346 | (2) |
|
|
348 | (1) |
|
|
348 | (1) |
|
|
349 | (1) |
|
|
350 | (1) |
|
|
351 | (2) |
|
Communicating with Family and at Work |
|
|
353 | (24) |
|
Communication in Families |
|
|
354 | (10) |
|
Types of Family Communication |
|
|
354 | (2) |
|
Elements of Family Communication |
|
|
356 | (4) |
|
Effective Communication in Families |
|
|
360 | (4) |
|
|
364 | (9) |
|
Communicating in Organizations |
|
|
364 | (3) |
|
Relationships in Work Groups |
|
|
367 | (3) |
|
|
370 | (3) |
|
|
373 | (2) |
|
|
375 | (2) |
Glossary |
|
377 | (7) |
References |
|
384 | (34) |
Name Index |
|
418 | (11) |
Subject Index |
|
429 | (12) |
Credits |
|
441 | |