The Office Procedures and Technology,9780538667364

The Office Procedures and Technology

by ; ;
Edition: 3rd
ISBN13: 9780538667364
ISBN10: 0538667362
Format: Hardcover
Pub. Date: 1997-10-02
Publisher(s): South-Western Educational Pub
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Summary

The Office: Procedures and Technology is a comprehensive, higher-level Office Procedures text for high school students that focuses on the necessary skills for office workers. Skills range from using e-mail and the Internet to the use of integrated applications and office suites. The text has three types of feature boxes in each chapter: Professional Growth and Resources, providing information on professional organizations such as ARMA; Workplace Connections, comments from fictional business employees related to material presented in the chapter; and Focus Onoffering information on current topics that need special attention.

Table of Contents

PART 1 The Office in the Business World
The Office in a Changing Business World
4(39)
The Office Today
5(14)
The Office in Relation to the Total Organization
19(24)
Getting Acquinted with the World of Work: Empowering Employees---What Does that Mean?
42(1)
Office Competencies
43(47)
Office Competencies Needed for Employment
44(21)
Developing Office Competencies
65(25)
Getting Acquainted with the World of Work: A Code of Ethics Violation---What Should Be Done?
87(3)
PART 2 Communicating Effectively
Communicating in the Office
90(72)
Listening and Speaking
91(20)
Reading
111(20)
Writing
131(31)
Getting Acquainted with the World of Work: Should I Be Wasting My Time Attending Meetings?
158(1)
Simulation At Work at Winston Human Resources
159(3)
PART 3 Managing Information to Enhance Productivity
Information: A Vital Business Resource
162(40)
Information in Business
163(20)
Information Systems and Resources
183(19)
Getting Acquainted with the World of Work: Carpal Tunnel Syndrome: What Is It?
201(1)
Communicating in Written Form
202(57)
Business Letters and Memoranda
203(26)
Business Reports and Related Documents
229(30)
Getting Acquainted with the World of Work: New Job Jitters
258(1)
Communicating via Presentations
259(43)
Planning and Preparing the Presentation
260(21)
Delivering the Presentation
281(21)
Getting Acquainted with the World of Work: Presentation Panic!
301(1)
Processing and Understanding Financial Information
302(50)
Cash and Banking Procedures
303(26)
Financial Reports and Payroll
329(23)
Getting Acquainted with the World of Work: Are They Speaking a ``Foreign'' Language?
348(1)
Simulation At Work at Maple Valley Chamber of Commerce
349(3)
PART 4 Managing Time, Tasks, and Records
Time and Workstation Management
352(51)
Time Management and Reminder Systems
353(21)
Workstation Management and Office Safety
374(29)
Getting Acquainted with the World of Work: Safety First---All the Time!
402(1)
Meetings and Travel
403(47)
Planning and Participating in Meetings
404(20)
Arranging Travel
424(26)
Getting Acquainted with the World of Work: Is It Any of My Business?
449(1)
Records Management Systems
450(50)
Maintaining Office Records
451(23)
Paper Records Systems
474(26)
Getting Acquainted with the World of Work: Looking to the Future
499(1)
Managing Records
500(74)
Managing Paper Records
501(22)
Reprographic Systems and Procedures
523(21)
Managing Magnetic and Microimaging Media
544(30)
Getting Acquainted with the World of Work: Halting Hackers
570(1)
Simulation At Work at Maple Valley Chamber of Commerce
571(3)
PART 5 Mail and Telecommunication Systems
Processing Mail
574(42)
Incoming Mail Procedures
575(14)
Outgoing Mail Procedures
589(27)
Getting Acquainted with the World of Work: Overwhelmed!
615(1)
Telephone Systems and Procedures
616(57)
Telephone Technology and Services
617(24)
Effective Telephone Communications
641(32)
Getting Acquainted with the World of Work: The Telephone Is Ringing Again!
672(1)
Telecommunication Systems
673(55)
Understanding Networks
674(23)
Using the Internet
697(31)
Getting Acquainted with the World of Work: Your Resume: Is It Internet Ready?
724(1)
Simulation At Work at Buckhorn Mountain Outfitters
725(3)
PART 6 Personal and Career Development
Planning and Advancing Your Career
728(38)
An Effective Job Search
729(19)
The First Job and Beyond
748(18)
Getting Acquainted with the World of Work: I'm Not Ambitious---Is There a Place for Me in the Workplace?
765(1)
Working with Others
766(30)
Personal Qualities at Work
767(13)
Human Relations at Work
780(16)
Getting Acquainted with the World of Work: Is There Anything I Can Do About Being Shy?
794(1)
Simulation At Work at Winston Human Resources
795(1)
Glossary 796(3)
Index 799(7)
Acknowledgement 806

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